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Can't Type In Main Body Of Event

Posted: August 10, 2017 at 12:20 pm


Weegoki

August 10, 2017 at 12:20 pm

In edit mode I am unable to type or see text in the main body of my event pages. I cannot type in Visual mode or Text mode. This is happening on new and old events and on multiple browsers. I have a message from Event Espresso recommending a newer php. I need to start advertising events, any help appreciated!


Josh

  • Support Staff

August 10, 2017 at 12:26 pm

Hi there,

This is likely the result of a 3rd party plugin that needs fixing. Do you happen to have the Jetpack plugin installed and activated on your site? If so, the recent update to the Jetpack plugin has a bug that breaks the editor. The Jetpack developers are aware of the bug and are working on a fix. In the meantime you can deactivate the contact form module within JetPack’s Debug > “Access the full list of Jetpack modules available on your site” page. They show how to get that page here:
https://jetpack.com/support/activate-deactivate-features/

If you do not have the Jetpack plugin activated on your site, you can follow this troubleshooting guide:

https://eventespresso.com/wiki/troubleshooting-checklist/


Weegoki

August 10, 2017 at 1:28 pm

Yes. I do have Jetpack installed. Great to hear Jetpack is aware and working on it. Thank you very much for the links and support.


Josh

  • Support Staff

August 10, 2017 at 1:34 pm

If you can deactivate the Contact Form module from the Jetpack modules page on your site that should work as a temporary fix.

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Status: closed

Updated by  Josh 2 years ago ago

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