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Can't select Email and First Name as Questions for Personal Information

Posted: March 18, 2017 at 6:30 pm


March 18, 2017 at 6:30 pm

Hi everyone!

I looked at the other topics here at the forum but couldn’t find anything that fits the problem I currently have.

Hopefully, one of you has got an idea.

WP & EE 4 are the latest version, all plugins are up-to-date. Site is in maintenance mode right now as it is being redesigned (Divi theme).
Other plugins of relevance are Ninja Forms, Advanced Custom Fields, Akismet, JetPack and Spam Protection by CleanTalk.

And the EE4 is not a fresh install but has got imported data from EE3, and I’m about to launch the first event now with EE4 after the switch from EE3 to EE4.

The problem:
EE4 => Registration Form

Questions exist for Email and First Name.

When I go and try to edit the questions for the Personal Information group, I can see both fields along with Last Name, Phone and a Birthday question I added.

I can select (tick the checkboxes) for the last three, but not for Email and First Name. Here the checkboxes appear greyed out.

If I look at the source code the checkboxes are disabled:
<input type="checkbox" name="questions[1]" id="question-1" value="1"disabled="disabled"/>

Because I can’t select them, they don’t show on the Registration Form nor can I select these fields to match the fields for the MailChimp add-on.

I resaved the questions, and checked the settings. So far I couldn’t figure our why they are disabled or how to enable them.

Any ideas what’s going on here? Thanks for your help in advance.


March 18, 2017 at 7:04 pm

I should add that all Contact info from past registrations is empty. No names, no email, nothing. No idea if this is related or a new issue from the EE3 => EE4 switch.


March 19, 2017 at 5:59 am

Okay, backed everything up and then reset to start with a fresh EE4 install, without any migration before. Now everything works as it should.

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Status: closed

Updated by  ajames 3 years ago ago

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