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Can't see site license key when I log in to eventespresso.com

Posted: September 12, 2013 at 12:51 pm


Danny Lopez

September 12, 2013 at 12:51 pm

I’m just seeing a white box where the key should be. I’ve tried several browsers.


Garth

  • Support Staff

September 12, 2013 at 4:02 pm

Hi Danny,

How are you today?

You created your account on EventEspresso.com before license keys for Event Espresso lite were available. I’ve manually give your account that license key. Let me know if I can do anything else for you.


Danny Lopez

September 13, 2013 at 12:07 pm

This shouldn’t be a license key for Event Espresso Lite. I paid for a single license.
Please advise.


Danny Lopez

September 13, 2013 at 12:07 pm

(Adding notifications for follow-ups.)


Garth

  • Support Staff

September 13, 2013 at 12:19 pm

Do you have a transaction ID or the email address you used to make your purchase and I’ll try to look it up and associate it with your EventEspresso.com account?


Danny Lopez

September 13, 2013 at 12:29 pm

I thought it was info@miasoulopen.com, but now I’m not sure. When I log into PayPal to view the receipt it shows this as the invoice ID: 520d07294c906~216.52.207.104

I have three separate single licenses, so it’s getting confusing keeping the accounts separate.


Danny Lopez

September 13, 2013 at 12:33 pm

The email may also be toddadel@gmail.com, however I think I’ved used that for one of my 3 licenses already. This is where it gets confusing. I have all three receipts from Event Espresso saved in my email, but of them have a transaction ID.


Garth

  • Support Staff

September 13, 2013 at 1:38 pm

Your most recent purchase is associated with this account: https://eventespresso.com/users/soulopen

Do you want to change that to the one you’re using for this discussion?


Danny Lopez

September 13, 2013 at 2:13 pm

There shouldn’t be two accounts with the name ‘soulopen’ in them. Not sure how that happened. Is there a way to merge the 2? I don’t even have the pw for the soulopen account. Just put in for a reset.


Garth

  • Support Staff

September 13, 2013 at 3:24 pm

Well, this account (https://eventespresso.com/users/soulopen) has an active license key that is unused so please use that one. Will that work?


Danny Lopez

September 16, 2013 at 8:22 am

Can you please tell me what email is associated with the ‘soulopen’ account? I can’t get into that one, only the miasoulopen. Can we merge the two? They shouldn’t both exist.


Dean

September 17, 2013 at 4:17 am

Hi Danny,

I have emailed Garth to get back to you regarding this as that data cannot be released on an open channel like this.


Danny Lopez

September 17, 2013 at 10:30 am

Thanks, Dean. Any idea when this matter might be resolved The registration for our event opens on Monday and I’d like to have some time to QA the process before we go live. Thanks!


Garth

  • Support Staff

September 17, 2013 at 10:52 am

Hi Danny,

The “soulopen” account is associated with the email address: info@miamisoulopen.com

Can I delete the “miasoulopen” account? Attribute your posts to the “soulopen” account?


Danny Lopez

September 17, 2013 at 11:44 am

OK, so there’s the problem. info@miamisoulopen.com is a typo. The actual email should be info@miasoulopen.com. We do not own the miamisoulopen.com domain, and therefore have no way of checking mail there.

If you can change the email to info@miasoulopen.com, which would allow me to do a pw reset and get into the “soulopen” account, then you can delete the “miasoulopen” account and merge my posts.

Please advise.


Garth

  • Support Staff

September 17, 2013 at 1:30 pm

Ok. Try it now: https://eventespresso.com/wp-login.php?action=lostpassword


Danny Lopez

September 17, 2013 at 1:38 pm

Nope, I tried resetting the pw for “soulopen” account twice and didn’t get the email.


Garth

  • Support Staff

September 17, 2013 at 1:44 pm

Sorry about that.

Both accounts can not use the same email (info@miasoulopen.com) address. Please give me a second email address we can use for the ‘soulopen” account. That email address is already used for the “miasoulopen” account.


Danny Lopez

September 17, 2013 at 2:06 pm

Please use todd@toddadel.com


Garth

  • Support Staff

September 17, 2013 at 2:16 pm

todd@toddadel.com is registered to an existing user: https://eventespresso.com/users/monster

Need a different email address again.


Danny Lopez

September 17, 2013 at 2:22 pm

Sorry, try toddadel@gmail.com

If that one’s taken too use: todd@maximumcreative.com


Garth

  • Support Staff

September 17, 2013 at 3:39 pm

Ok. I think that worked. Try resetting the password again.


Danny Lopez

September 19, 2013 at 7:29 am

OK, we’re good! You can go ahead and delete the miasoulopen account and attribute all posts to soulopen.

Thank you for all your help!


Garth

  • Support Staff

September 19, 2013 at 8:52 am

Done.

The support post ‘Can't see site license key when I log in to eventespresso.com’ is closed to new replies.

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Status: closed

Updated by  Garth 7 years, 5 months ago ago

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