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Can't see Mailchimp add-on submenu on backend

Posted: December 20, 2016 at 8:31 am


December 20, 2016 at 8:31 am

Hi, I have the EE4 everything licence installed on and everything is up to date.

I can’t see the Mailchimp add-on submenu anymore although it’s installed correctly.

When I click “settings” on this plugin, it states “Sorry, you are not allowed to access this page.” although I’m the designer of the website and therefore an admin.

However, I recently, by mistake, reset all roles through “user role editor” and have managed to create a new admin role but since then, although all permissions are checked, I can’t see the Mailchimp add-on anymore.

Please help!


  • Support Staff

December 20, 2016 at 9:10 am

Hi there,

You can go to the User Role Editor page, then add the following capability:
administrator. Then your new admin role will be able to access the MailChimp add-on settings page.


December 20, 2016 at 3:15 pm

Hi Josh, I just want to say that you rock man!

And this concerns all EE team members!

You didn’t even have to help me as it was more of a “user role editor” issue, yet, your suggestion worked perfectly.

Thank you so much and here’s another reason why we, at Creative Elements Consulting Inc. (, recommend Event Espresso to all our clients!


  • Support Staff

December 21, 2016 at 8:12 am

Thank you! If you have a moment, another way you can recommend Event Espresso is by leaving a review of Event Espresso on Reviews help other WordPress users to find Event Espresso and are very much appreciated.

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Status: closed

Updated by  Josh 3 years, 7 months ago ago

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