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mforster
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August 10, 2012 at 5:40 am
I am unable to login into the ticketing app – it says “please update your credentials and try again”
Currently using the same credentials as the ones associated with my user account. Am I missing something?
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Josh
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August 10, 2012 at 8:30 am
Make sure that the endpoint URL is the same URL as the WordPress site URL, (not necessarily the blog URL if WordPress is installed in a different location.)
See this section of the documentation for more troubleshooting tips: https://eventespresso.com/wiki/troubleshooting-event-espresso/#ticketing
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mforster
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August 10, 2012 at 8:34 am
Hi Josh.
The installation is in the root of mydomain.com, thus the endpoint should be mydomain.com, right?
Still not able to login …
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Josh
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August 10, 2012 at 5:38 pm
Is this a single site, or WordPress multi-site installation?
Have you checked the permissions of the espresso-services folder?
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mforster
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August 14, 2012 at 2:43 am
It’s a single site and the services jfolder is set to rwxr-xr-x (755).
This should be correct right?
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Josh
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August 14, 2012 at 1:11 pm
That should be right. I get that same message when I enter the wrong password. Can you try creating another admin account and logging in with that one?
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mforster
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August 16, 2012 at 3:41 am
Thx.
Worked.
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