Support

Home Forums Event Espresso Premium can't log on to WP after working in EE4

can't log on to WP after working in EE4

Posted: February 2, 2018 at 2:06 pm


Charlene Johnson

February 2, 2018 at 2:06 pm

I was having issues with EE4 refreshing page instead of going to registration. I was trying some of the suggestions on this forum when I got this error message: “Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 5760 bytes) in /home/campw/public_html/northgeorgia/wp-content/plugins/event-espresso-core-reg/caffeinated/admin/new/pricing/espresso_events_Pricing_Hooks.class.php on line 1029” Now I can no loner log on o my WP. The Online Registration page on the website does not work either.


Tony

  • Support Staff

February 2, 2018 at 2:24 pm

Hi there,

The error means your site is running out of memory at around 67MB.

The amount of memory needed depends on multiple factors but to fix the above you’ll need to up the memory limit on your site.

You can do that by adding a small snippet of code to your wp-config.php file and you can find some details here:

https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

Or if you contact your host they can also increase the memory available for you.


Charlene Johnson

February 2, 2018 at 2:27 pm

How can I do that if I can’t log on to the site?


Tony

  • Support Staff

February 2, 2018 at 2:34 pm

You need to use FTP/SFTP to connect to the server and edit the files that way, or if your host has a ‘File Manager’ available within your control panel you can also use that.

If you do not have FTP access (or a file manager) you’ll need to contact your host and have them create an FTP account for you. You can’t edit your wp-config.php file through the WP Dashboard.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: publish

Updated by  Tony 2 weeks, 1 day ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!