Support

Home › Forums › Ticketing Add-on › Can't log in using iPad app.

Can't log in using iPad app.

Posted: August 13, 2013 at 10:48 am

Viewing 2 reply threads


Josh Koenig

August 13, 2013 at 10:48 am

I can’t log into the iPad scanner app. When I try, I get the following message, “Sorry, Cant log in. Bad username and password combination.” The credentials work fine when logging into the iPhone scanner app. I have the JSON API installed. Is there something that I need to configure?

I am using Event Espresso Version 3.1.34.P, Ticketing Version 2.0.10.1, and JSON plugin Version 2.0.2.p The iPad app version is 1.5.8.


Josh

  • Support Staff

    •

August 13, 2013 at 1:01 pm

Hi Josh,

If the password has a character like & in it this can cause the log in to fail for the iPad app.


Josh Koenig

August 13, 2013 at 2:15 pm

I changed the password to not include a symbol and I can now get in. Thank you.
Viewing 2 reply threads

The support post ‘Can't log in using iPad app.’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for the Ticketing add-on.
Documentation for Ticketing Add-on https://eventespresso.com/wiki/ticketing-add-on/

Status: closed

Updated by Josh Koenig 11 years, 3 months ago ago

Topic Tags

Tagged: 

Notifications

This topic is: resolved
Event Espresso