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Gorkem
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December 3, 2024 at 7:30 am
Hi,
We’ve had our attention drawn to a couple of issues on the checkout process that i am unable to find a solution to, so I’m really hoping you guys can help.
We are using Stripe for our payments.
When a user proceeds to fill out the event registration form, it goes to a URL along the lines of: mysiteurl.com/registration-checkout?uts=1733235435#checkout
Initially that doesn’t seem to be a problem but once the user has filled out the form and they click to proceed to payment, the form refreshes and the anchor ID would return them to the top so they can see what is going on. However it doesn’t and after inspecting the html, there is actually no html element on the page with the id of checkout. So what happens is the payment form refreshes above them out of the top of the screen and they have to scroll up to see it and fill it out.
The closest (and probably most relevant) ID i can find is ee-single-page-checkout-dv
Is there a way to modify things so the registration URL ends with #ee-single-page-checkout-dv instead of #checkout? I’d guess this needs modifying in the modal popup when you click to buy as well as in the cart screen (which also has a button to proceed to registration that has the same URL in it).
And then the other issue is, once the user has filled out the Registration Form and gone to the payment stage, they can never go back to the registration stage (in case they want to update something on there). There is no button to go back and seemingly no way to return them there. Surely there is a way to allow them to go back and change things before they have paid?
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