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Can't get updates, my Support License Key was updated

Posted: January 27, 2016 at 3:33 pm

Devyn Johnston

January 27, 2016 at 3:33 pm

A new version of Event Espresso is available. View What’s New with version 4.8.31.p. A valid Support License Key is needed to enable automatic upgrades.
The key you have entered is invalid or has expired. Please log in to your Event Espresso account to manage your Support License Keys or purchase a support license right now.

I do not have Event Espresso installed on more than one domain. I requested a re-set to the live domain and its been reset. However, I still cannot upgrade Event Espresso due to the message above.


  • Support Staff

January 27, 2016 at 4:57 pm

Might be an expired support license. If you’ve renewed in the last year, you can contact sales to ask for assistance with your account, or if you haven’t renewed, you can renew to get access to updates.

Devyn Johnston

February 2, 2016 at 11:19 am

Thanks Josh. The main issue is I am receiving the “Database table wp_esp_registration_payment exists when it shouldn’t” issue. This issue is resolved by updating to 4.8.30.p according to this thread:

However, I am on 4.8.28.p and if my support license is expired, do I just get dropped off with a version of the plugin that has these issues? Or is it possible to at least be updated to a stable release before losing support?

Thanks again,

Lorenzo Orlando Caum

  • Support Staff

February 2, 2016 at 12:12 pm


You can get the updated version from GitHub:

You’ll then want to remove your old version and upload and activate the new version.

We do recommend keeping your support license active you can get help from our team and have access to one-click updates through your WordPress dashboard.

You can purchase another support license here:


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Status: closed

Updated by  Lorenzo Orlando Caum 4 years, 5 months ago ago

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