Support

June 13, 2024 at 12:34 pm

Hi Shelly,

Can you please go to EE > Messages > Default message templates > Receipt > Edit the “Purchaser” and share a screenshot of the main content?

Also, please share a screenshot of the EE settings where you have added the address.

Looking forward to helping you.

June 13, 2024 at 3:17 pm

Hi Shelly,

Go to Event Espresso -> Payment Methods -> Invoice.

If it’s not an active payment method, temporarily activate it.

Within the settings for Invoice, you’ll find ‘Payee Address’

Is the incorrect address set there? If so, empty that field and save (EE will then use the settings within General Settings).

If the Invoice payment method was previously deactivated, deactivate it again.

Can you link me to a test invoice/receipt? I’d like to take a look as to why your images aren’t loading on them.

June 13, 2024 at 3:56 pm

I corrected it, saved it, then deactivated it again.

Remove it completely so you only need to manage it in one location (General Settings), that option is there to allow you to set a different address for invoices/receipts.

Do you think that will result in the address being incorect on that email?

In the email? Where?

June 13, 2024 at 6:29 pm

If you encounter any problem, feel free to reach us again.

thanks