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mpseminars
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December 15, 2017 at 10:43 am
Hello,
I am trying to export registrations by the month but it just gives me all of the registrations in the database, instead of just the registrations for the month I selected.
Inside EE, I go to “Registrations” -> Select the month from the drop down i.e. December 2017 -> click “Filter” -> then click the “Filtered CSV Report” button.
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mpseminars
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December 15, 2017 at 11:19 am
Also, when the report exports, the time stamps for registrations are different from what shows in Event Espresso.
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Josh
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December 15, 2017 at 11:30 am
Hi there,
It sounds like maybe your site is using the older CSV report class. When you click the “Filtered CSV Report” button does it redirect to another page to show the progress while it generates the report? Or does it just generate the report without redirecting to another page? If the former, then you can can check your site’s wp-config.php file and see if this code is present:
define(‘EE_USE_OLD_CSV_REPORT_CLASS’, true);
and if that code is present, you can remove it to allow using the new CSV report class.
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mpseminars
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December 15, 2017 at 11:44 am
Hi Josh,
Yes, the button redirects to another page that shows the progress while it generates the report. Even when the progress is done, the report downloads, but then the progress bar starts over and just keeps looping.
This code IS NOT PRESENT in the wp-config.php file:
define(‘EE_USE_OLD_CSV_REPORT_CLASS’, true);
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Josh
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December 15, 2017 at 11:59 am
That continuous looping and the lack of filtering might indicate another plugin is hi-jacking the request. Can you follow this troubleshooting guide to rule out a plugin conflict?
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