Home Forums Attendee Mover Add-on Can't export event attendees CSV while reassignment plugin is active

Can't export event attendees CSV while reassignment plugin is active

Posted: September 7, 2016 at 4:52 pm

Stephen Rothery

September 7, 2016 at 4:52 pm

Topic title basically covers it.

When attempting to export a CSV list of attendees while the plugin is active, I get the screen that shows it generating the report, then when it is complete it redirects without downloading anything.

No errors reported in javascript console. WP 4.6 and EE 4.9.9p

Disabling the reassignment plugin allows event CSV exports to be downloaded as expected.

Stephen Rothery

September 7, 2016 at 6:26 pm

Just an update. It would appear now that disabling the reassignment plugin doesn’t reliably allow them to be downloaded.

That said, I have been using chattr +a to prevent the temporary files from being deleted and it does appear that the reports are being generated, just not automatically downloaded.

Stephen Rothery

September 8, 2016 at 3:27 am

Another update…

It would appear that the export still works sometimes. Basically if I try about 5 times it will generally work, so it is intermittent… (Though the file is always generated on the server, it just doesn’t always redirect and download properly)

Lorenzo Orlando Caum

  • Support Staff

September 9, 2016 at 5:48 am

Hi Stephen,

I see that you mentioned that this issue happens sporadically. Could you try toggling the alternative registration CSV report system and let us know if the issue still occurs?


Stephen Rothery

September 12, 2016 at 4:08 pm


I toggled to the alternate export system and just tried to export on a few events of varying sizes multiple times. (20, 60, 120)

Using the alternate system it has worked every time so far. (stopped testing after 20 downloads)


  • Support Staff

September 14, 2016 at 1:11 pm

If the old system works better for your setup, then that’s fine. Where the new system has an advantage is it breaks down the CSV processing into chunks, which really helps for large CSV reports where there’s potentially thousands of rows. Where it has a disadvantage is it requires the ability to write and delete to temp files on the server.

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