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John Bottini
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March 30, 2015 at 9:35 pm
Hello,
Some of our larger events won’t open in the backend to allow for editing. We’ve ran some diagnostics on it, and it seems whether the event will load in the backend or not is directly related to the amount of tickets attached to it. We ran diagnostics on an event we were able to edit, and 162 slow queries are all registering to event-espresso-core-reg. Specific queries can be provided if it would aid in solving this. Please provide a solution so that we can edit our events.
Thank you!
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Josh
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March 31, 2015 at 8:43 am
Hi John,
It sounds like your server may be timing out. Can you check your server’s PHP timeout setting? Also, it would be good to check the server’s logs for either a PHP timeout or a mysql timeout.
One thing to keep in mind is a lot of tickets on one event will result in many, many queries. If you run a lot of ticket types you’ll need to adjust your server in order to handle it.
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John Bottini
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March 31, 2015 at 9:09 am
Hi Josh,
Thank you for your reply. We are on Rackspace Cloud, so we don’t have access to server configuration, but below are the fields we’ve added to our .htaccess. Do you recommend changing any of these?
php_value max_input_vars 30000
php_value suhosin.post.max_array_depth 1000
php_value suhosin.post.max_array_index_length 128
php_value suhosin.post.max_name_length 128
php_value suhosin.post.max_value_length 2000000
php_value suhosin.post.max_totalname_length 512
php_value suhosin.post.max_vars 10000
php_value suhosin.request.max_array_depth 1000
php_value suhosin.request.max_array_index_length 10001
php_value suhosin.request.max_name_length 128
php_value suhosin.request.max_value_length 2000000
php_value suhosin.request.max_totalname_length 512
php_value suhosin.request.max_vars 30000
php_value memory_limit 1024M
php_value upload_max_filesize 50M
php_value post_max_size 50M
php_value max_execution_time 900
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Josh
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March 31, 2015 at 12:10 pm
Did you check the server’s error logs? If the mysql service is failing, there should be something in the logs that can help with diagnosing the issue.
Can you also confirm that the server is using the PHP vars you’re setting in .htaccess?
Can you also let us know which specific Rackspace service you are using?
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John Bottini
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April 1, 2015 at 7:29 am
1) Yes, there are no server errors being reported.
2) I can confirm that the server is using the PHP vars in .htaccess.
3) We are using Rackspace Cloud Sites
Could I provide you with a username to the site to take a look?
Thank you!
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Lorenzo Orlando Caum
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April 1, 2015 at 10:42 am
Hi, could you provide some general information on this server?
I found an event from a prior support post and it took an extended period of time to load and the page didn’t load completely. My initial thought is that it seems like the server is under heavy load.
For example, are there a handful of separate sites running on this server? If so, do you notice the slow loading on any other sites?
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Lorenzo
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John Bottini
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April 3, 2015 at 8:47 am
Hello,
This is not a physical server, but rather utilizes the Rackspace cloud (http://www.rackspace.com/cloud/sites/features/#technology). We have multiple Rackspace cloud accounts with numerous websites on each, and have never experienced this before.
Was your product tested on a cloud platform? Do I have to buy a support token for you to enter my site and see it first hand?
Thank you!
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Josh
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April 14, 2015 at 1:20 pm
Hi John,
It turns out that Event Smart, which is a hosted on a cloud platform, runs Event Espresso.
We generally do not troubleshoot server configurations, but your host will be able to do that.
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