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Can't connect with Infusionsoft

Posted: May 20, 2016 at 9:09 am


Todd Liles

May 20, 2016 at 9:09 am

I made sure to enter the correct App name and private key and tried this multiple times, but I’m getting this message:

Error connecting to Infusionsoft: ERROR: 5 – Didn’t receive 200 OK from remote server. (HTTP/1.1 400 Bad Request). Please double-check your application name and private key


Lorenzo Orlando Caum

  • Support Staff

    •

May 20, 2016 at 9:24 am

Hello,

That message comes directly from Infusionsoft so there may be an issue with the credentials or there could be some extra characters or spacing before or after the credentials (e.g. from copy and paste).

Could you double-check one more time using the setup steps here:

https://eventespresso.com/wiki/infusionsoft-integration/#ee4setup

See the screenshots for where to retrieve the information.

—
Lorenzo


Todd Liles

May 20, 2016 at 9:34 am

Yep, exactly the same. What can we do to move forward?


Lorenzo Orlando Caum

  • Support Staff

    •

May 20, 2016 at 11:01 am

Are you using the exact value for the app name that is shown in the URL?

—
Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Lorenzo Orlando Caum 7 years, 11 months ago ago

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