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Can't check in/scan barcodes from iOS devices; Android works fine

Posted: March 13, 2019 at 9:08 am


integritydoctors

March 13, 2019 at 9:08 am

Since January we have been unable to scan any barcodes or check any users in through the EE4 mobile app using iOS devices.

However, Android devices work fine.

What needs to happen to get this resolved?


Josh

  • Support Staff

March 13, 2019 at 9:09 am

Hi,

You can go through the troubleshooting guide to resolve this:

https://eventespresso.com/wiki/ee4-event-apps/#troubleshooting

The support post ‘Can't check in/scan barcodes from iOS devices; Android works fine’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
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Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 months ago ago

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