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Can't change to Advanced Editing.

Posted: June 21, 2024 at 7:33 pm

Viewing 6 reply threads


Edgar Antillon

June 21, 2024 at 7:33 pm

Hello,

As the title suggest, I cannot switch to the advanced editor. When I click save, it automatically reverts back to legacy editor.

PHP 8.2. All settings are as EE recommends.

Any help would be greatly appreciated.


Rio

  • Support Staff

June 23, 2024 at 6:45 pm

I did try that setup on my end, and everything seems fine.

Can you check if there’s plugin conflict that restricting the changes?
You can use https://wordpress.org/plugins/health-check/ or any similar plugin.

You can do the above using Troubleshooting mode:

Tools -> Site Health -> Troubleshooting -> Enabled Troubleshooting mode.

That will disable all plugins and switch to a default theme and then allow you to enable specific plugins troubleshooting mode. Once disabled you will revert back to the current state.

Thanks


Edgar Antillon

June 24, 2024 at 1:34 am

Deactivated all plugins except EE. Used a default theme. No luck.


Sam

  • Support Staff

June 24, 2024 at 1:39 am

Hi there,

Can you please send your log-in so that we can take a closer look?
https://eventespresso.com/send-login-details/

Thanks


YesEmpower

June 25, 2024 at 11:15 am

I am having the same issue, so if you could post the solution publicly I would appreciate it!

From an event editor page, I click on the Default Options tab, switch from Legacy Editor to Advanced Editor, then click Save. After the page reloads, the selector is reset back to Legacy Editor.


Rio

  • Support Staff

June 25, 2024 at 6:35 pm

@yesEmpower Can you also send your log-in to us? please fill this form.

https://eventespresso.com/send-login-details/

thanks.


Edgar Antillon

July 16, 2024 at 11:32 pm

Your team was great and responded relatively. I became occupied with more important issues and did not reply. There was a WP and EE update today, and that fixed the issue. Wish we could have found the issue, but it resolved itself.


Rio

  • Support Staff

July 17, 2024 at 12:28 am

Right, we made a debug on the problem you shared. This is because of some DB settings and the fix is pushed on .21 update.

thanks..

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