Support

Home Forums Event Espresso Premium can't change questions after they're saved — normal?

can't change questions after they're saved — normal?

Posted: December 14, 2012 at 1:43 pm


Aladin Alaily

December 14, 2012 at 1:43 pm

Hi, I can add questions, delete questions, but once I’ve created a question, I get an “unknown error” message when I try to make a change to it…. My workaround has been to delete the question and add it again. Is there something I’m missing?


Jonathan Wilson

December 14, 2012 at 2:49 pm

Hello Aladin,

At what point do you receive the error? What does the error message say? You should be able to edit questions.


Aladin Alaily

December 14, 2012 at 3:28 pm

When I’m in “Manage Questions” and I attempt to change a question I get a pink box at the top of the page with this message:

An error occured. The question could not be updated.


Seth Shoultes

  • Support Staff

December 16, 2012 at 12:32 am

Sounds like there may be some database fields missing from your install. You might try deactivating and reactivating the plugin. That will sometimes fix the problem.


Aladin Alaily

December 19, 2012 at 2:45 pm

thanks, I tried to deactivate/reactivate and it didn’t help…. it’s weird because I can make new questions… just can’t change them…


Josh

  • Support Staff

December 19, 2012 at 3:48 pm

Hi Aladin,

Are you using the Roles and Permissions add-on? If so, which version?


Aladin Alaily

December 21, 2012 at 9:21 am

I am not using that plugin but it is part of my package that I just bought. Version 1.5.3…. I activated and deactivated it to see if that helped but no… This is dragging on — is there a way to get faster help. I just bought this plugin and now there are a bunch of issues around the new version I understand… Thanks.


Josh

  • Support Staff

December 21, 2012 at 2:14 pm

Hi Aladin,

I’m sorry that this is taking a while to resolve. We work hard to respond to support requests as quickly as possible.

I can suggest a few possible solutions. With the R&P plugin disabled, you can create a new admin account and try updating a question to see if that makes a difference. Another thing you can do is edit the wp-config.php and set wp-debug to true. This will allow error messages to display when you try to save a question.

I just bought this plugin and now there are a bunch of issues around the new version I understand

May I ask which issues you are referring to/are experiencing?

The support post ‘can't change questions after they're saved — normal?’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 8 years, 2 months ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!