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Aladin Alaily
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December 14, 2012 at 1:43 pm
Hi, I can add questions, delete questions, but once I’ve created a question, I get an “unknown error” message when I try to make a change to it…. My workaround has been to delete the question and add it again. Is there something I’m missing?
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Jonathan Wilson
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December 14, 2012 at 2:49 pm
Hello Aladin,
At what point do you receive the error? What does the error message say? You should be able to edit questions.
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Aladin Alaily
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December 14, 2012 at 3:28 pm
When I’m in “Manage Questions” and I attempt to change a question I get a pink box at the top of the page with this message:
An error occured. The question could not be updated.
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Seth Shoultes
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December 16, 2012 at 12:32 am
Sounds like there may be some database fields missing from your install. You might try deactivating and reactivating the plugin. That will sometimes fix the problem.
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Aladin Alaily
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December 19, 2012 at 2:45 pm
thanks, I tried to deactivate/reactivate and it didn’t help…. it’s weird because I can make new questions… just can’t change them…
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Josh
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December 19, 2012 at 3:48 pm
Hi Aladin,
Are you using the Roles and Permissions add-on? If so, which version?
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Aladin Alaily
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December 21, 2012 at 9:21 am
I am not using that plugin but it is part of my package that I just bought. Version 1.5.3…. I activated and deactivated it to see if that helped but no… This is dragging on — is there a way to get faster help. I just bought this plugin and now there are a bunch of issues around the new version I understand… Thanks.
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Josh
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December 21, 2012 at 2:14 pm
Hi Aladin,
I’m sorry that this is taking a while to resolve. We work hard to respond to support requests as quickly as possible.
I can suggest a few possible solutions. With the R&P plugin disabled, you can create a new admin account and try updating a question to see if that makes a difference. Another thing you can do is edit the wp-config.php and set wp-debug to true. This will allow error messages to display when you try to save a question.
I just bought this plugin and now there are a bunch of issues around the new version I understand
May I ask which issues you are referring to/are experiencing?
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