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Can't change personal information in question group

Posted: June 3, 2021 at 2:53 pm


bld_espresso

June 3, 2021 at 2:53 pm

The question groups will not add the questions I select and i can’t figure out why.


bld_espresso

June 3, 2021 at 2:53 pm

The questions I am selecting to add to my personal info question group are not showing up.


bld_espresso

June 3, 2021 at 3:28 pm

This is not working.


bld_espresso

June 3, 2021 at 3:53 pm

Dropdowns are not working. Our name tag preview is not working. I can’t add things to Question boxes. Please advise.


Tony

  • Support Staff

June 4, 2021 at 2:40 am

Hi there,

I’ve merged your 2 threads together as they both seem related.

So first, to clarify, you are going to Event Espresso -> Registration Form -> Question Groups.

Selecting the Personal Information question group (with ID 1) clicking the checkboxes for custom questions to be included in that group and clicking save?

What happens on save? Do the questions show as checked?

Dropdowns are not working.

Can you add more details on what you mean by not working, please?

Do you mean you can’t add ‘Answer options’ to a dropdown question?

Our name tag preview is not working.

Name tag preview? May I ask which page are you looking at here?


Tony

  • Support Staff

June 4, 2021 at 7:23 am

Just noting we have received your support token request so I’ll take a look at this now.


bld_espresso

June 4, 2021 at 10:16 am

So first, to clarify, you are going to Event Espresso -> Registration Form -> Question Groups. Yes.

Selecting the Personal Information question group (with ID 1) clicking the checkboxes for custom questions to be included in that group and clicking save? Yes.

What happens on save? Do the questions show as checked? No they do not.

Dropdowns are not working.

Can you add more details on what you mean by not working, please? One of the questions is County. We should be able to select from a dropdown of the 88 counties listed. When I selected Counties, no dropdown is showing.

Do you mean you can’t add ‘Answer options’ to a dropdown question? When I add new questions, there is no text box that shows up. It is only the question.

Our name tag preview is not working.

Name tag preview? May I ask which page are you looking at here?
When you use our form to register, we had the option of clicking on the name badge to see what it would look like. That is no longer working. Is there any way to remove it from the registration form?


Tony

  • Support Staff

June 4, 2021 at 1:02 pm

Selecting the Personal Information question group (with ID 1) clicking the checkboxes for custom questions to be included in that group and clicking save? Yes.

When testing this on your site and the question selection is saving within the question group (the checkboxes save next to each question selected).

Which specific questions are you adding to the group?

One of the questions is County. We should be able to select from a dropdown of the 88 counties listed. When I selected Counties, no dropdown is showing.

This is due to the custom development you’ve had done, it’s hiding the additional fields. They are being added to the page but then there’s some JavaScript loading within the theme which then sets display:none; on the elements.

The county element does show for me if I select the correct fields during the registration, see: https://monosnap.com/file/534oPkDI6wBsaCPni0mSfQbDWuyI21

Do you mean you can’t add ‘Answer options’ to a dropdown question? When I add new questions, there is no text box that shows up. It is only the question.

I’m sorry but I don’t understand this, can you add a screenshot or something to highlight what you are looking for? The issues you are having so far are in regards to the custom development done on the site and I suspect this is the same as I can’t follow what this relates to.

Name tag preview? May I ask which page are you looking at here?
When you use our form to register, we had the option of clicking on the name badge to see what it would look like. That is no longer working. Is there any way to remove it from the registration form?

Yeah, there’s a JavaScript error thrown when that button is clicked.

The issues I can follow on the site all appear to be related to the custom JavaScript being loaded to add the ‘conditional logic’ like the setup your registration form uses. Working through custom code to fix issues like this is not something we would do via a support token, you would need to contact the author of that code and have them fix it.

Hiding the tag preview can be done with CSS as a stop gap:

#ee-single-page-checkout-dv .nametag-wrapper {
    display: none!important;
}


bld_espresso

June 4, 2021 at 2:36 pm

This reply has been marked as private.


Tony

  • Support Staff

June 4, 2021 at 2:51 pm

I’ve added the above CSS for you to hide the name badge link.

As for contacting the author, I can’t give you that info as I don’t know who you/your company hired to customize the output. The customizations like the conditional logic (selecting a registration question to then show/hide another question) isn’t part of the Event Espresso, it’s not something we have had a part in added on your site but another developer.

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