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cant change payment status

Posted: August 13, 2013 at 11:31 am

Mission Safety

August 13, 2013 at 11:31 am

Cant seem to update4 payment status just a green box that does not allow me to change amount. I want to show a negative balance for an attendee. For the purpose of issuing a refund.


  • Support Staff

August 13, 2013 at 12:25 pm


You can enter negative amounts into the ‘Enter New Payment Amount’ field and this will be deducted from the ‘Total Amount Paid to Date’.

So if for example your tick price is 10$ which has been paid. Issue a new payment amount for -10 and the total amount paid will now be 0. Marking the payment now as incomplete automatically.

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