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Can't auto update to 3.1.26.P

Posted: August 11, 2012 at 8:40 am


culpdesign

August 11, 2012 at 8:40 am

I bought and own a license, so why can;t I get my upgrades?

I get this message: There is a new version of Event Espresso available. View What’s New with version 3.1.26.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.

Do I really have to pay $65 to get an upgrade support ticket, I thought I was good for a year? Domain I use it on is http://www.bridgewaterbiz.biz and its the only one.


Seth Shoultes

  • Support Staff

August 11, 2012 at 2:09 pm

You may need to clear out the current key and reenter it in your EE General settings. I will also reset the key so it resets in our system. If you still get the notice, you may need to download the current version from your account and reinstall. Being sure to delete the old version first. You shouldn’t lose any of your current settings.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Seth Shoultes 7 years, 1 month ago ago

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