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Ashlie
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July 12, 2012 at 6:23 am
For some reason I am getting the notifications in WP that I have some updates waiting however when I try to update them in WP it says that the Update Package isn’t available. I have already added my license key to the general settings tab. Am I missing something? Or do i need to continue to update manually?
Thanks!
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Roger
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July 12, 2012 at 8:04 am
I have this same issue. Had to update manually from EE v.3.1.24.P to v.3.1.24.1.P.
Now, the Plugins screen shows another EE update available but tne notice does not show the version number… and if I click the “version details” link, I get strange things… like the changelog for version 0.0.2 or (seriously) the details in Chinese.
The auto-update seems to be working fine for EE Calendar but not for EE itself.
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Josh
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July 12, 2012 at 9:07 am
Please see this post:
https://eventespresso.com/topic/plugin-auto-update-tips/
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Ashlie
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July 12, 2012 at 9:43 am
Ok, i think i will stay away from the reset option since that’s a $10 fee. I will try to remove any old versions but I really don’t think i have any out there. Thanks for the help though.
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Ashlie
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July 12, 2012 at 12:07 pm
Josh, I just tried the other option of locating old espresso files and there are none there. Are there any other options other than buying a new key?
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Josh
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July 12, 2012 at 12:16 pm
You may need to update the plugin manually if you have an older version of Event Espresso. The updates are available on your account page.
It looks like there’s a reset pending. Did you order a reset?
Try removing the key from the Event Espresso>General Settings screen, then save. Then head over to your profile page. After that copy and paste back in the key into the field on the general settings screen.
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Ashlie
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July 17, 2012 at 5:34 am
I was going to order the reset until I saw there was a cost involved. I’d rather just do it manually instead of pay for a new one. I had the most up to date version of event espresso so not sure why it didn’t work.
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Josh
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July 17, 2012 at 11:34 am
Ashlie,
Please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/
Select the “I am sending login info as requested” department form.
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Ashlie
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July 18, 2012 at 5:55 am
Ok will do. Thanks Josh!
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Ashlie
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October 24, 2012 at 6:11 am
I’m back to having the same issue with auto updates. I have removed my license key, saved, and then put it back in there. Can someone please fix this. It seems to happen every other update and it’s quite frustrating.
Thanks,
Ashlie
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cg
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October 24, 2012 at 11:54 am
I’m having this problem also and I am running the latest version of EE. I get this message “Download failed. Service Unavailable” and it’s only happening with the Event Ticketing plugin.
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Jonathan Wilson
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October 24, 2012 at 12:48 pm
Hello,
I have reset both of your license keys. Please remove the key from the field in your setting, save, then reenter the key and save again.
Sorry for the inconvenience.
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David Short
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October 24, 2012 at 1:22 pm
Jonathan, I am encountering the same issue as of this afternoon. Can you please reset my key so I can continue?
Thanks!!
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David Short
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October 24, 2012 at 1:40 pm
Just now getting this message, “There is a new version of Event Espresso available. View What’s New with version 3.1.28.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.”
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Jonathan Wilson
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October 24, 2012 at 1:41 pm
Hello David,
I have reset your license key. Please remove the key from the field in your setting, save, then reenter the key and save again.
Sorry for the inconvenience.
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David Short
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October 24, 2012 at 2:05 pm
Thanks for the speedy response! This worked to remove the “nag” note about not being registered. The update to 3.1.28.P doesn’t work automatically “Download failed: Service unavailable”.
I don’t know how to manually update this, so I’ll stick with what I have for now.
Thanks!
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suzieqbbb
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October 24, 2012 at 2:40 pm
This is rather frustrating.
I am getting the same message as others.
I have tried to remove the “key”, save, then reapply the key.
But I still get the message
There is a new version of Event Espresso available. View What’s New with version 3.1.28.P. You need a valid Site License Key to enable automatic upgrades. Your current membership level does not allow automatic upgrades on more than one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
Paying to have it reset seems a bit much.
site is suzieqbbb.com
Thanks
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Jonathan Wilson
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October 24, 2012 at 2:49 pm
Hi Suzie,
We understand there are issues with the license keys for alot of people right now.
I have reset your license key. Please remove the key from the field in your setting, save, then reenter the key and save again.
Sorry for the inconvenience.
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suzieqbbb
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October 24, 2012 at 4:18 pm
Thanks Jonathan.
Will the auto-update show up again or do I have to manually download and update the plugin?
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Jonathan Wilson
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October 26, 2012 at 10:07 pm
Sorry for the delayed response. When an update is available, you should see the auto-update. You shouldn’t have to manual update the plugin.
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