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Can’t Adjust Order Of Tickets, Ticket Details Show Dates from Duplicated Post

Posted: July 24, 2024 at 5:33 pm

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ArtontheTown

July 24, 2024 at 5:33 pm

Hey Guys!

We recently updated to 5.0.21.p, and after updating I cloned one of our old events to recreate it for August.

That event is linked here: https://artonthetownwi.com/events/couples-pottery-wheel-august/

I’ve attempted to re-arrange the tickets to put the Saturday 1PM below the Saturday 10AM tickets, however, when I click “save” on the backend it does show me the correct ticket order, but on the frontend it doesn’t update.

Similarly, if you click the “view ticket details” on any of the ticket options, you will see the ticket details from the July dates.

The tickets look correct on the backend and when you actually try to register, but I am unable to figure out how to update the “view details” section to show the correct information.

How can I get those tickets re-arranged, and the dates that show under the “view details” section correct?

Thanks so much!


ArtontheTown

July 24, 2024 at 5:46 pm

After some further testing I was able to track down where that second ticket title was coming from and have that fixed. (The “ticket prices” screen had the old title)

I was also able to get the ticket times rearranged, but I had to be in the “Card” view and I had to swap around 1 set of tickets at a time.

Thanks so much!


Rio

  • Support Staff

July 24, 2024 at 6:58 pm

Hello,

You can Order them by Clicking Filter -> Set Order -> then Drag and drop
https://monosnap.com/file/nArxJuyEvxY0Ndh6Osn42zu7m6CAv4

thanks

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