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NDIACL
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December 22, 2024 at 11:17 pm
Get an error message – doesn’t explain why it can’t add my venue (the event is already active – I’m trying to add the venue after tickets have been “sold” to the event)
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Tony
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December 30, 2024 at 6:12 am
Hi there,
Apologies for the delay from the holidays.
We’ll need to dig into this a little to find out what is happening.
I assume your setting the venue on the event itself and not the datetime?
https://monosnap.com/file/xMEpVwL87E2a9yff83ShCN8Er3oWPt
When doing this, if you open up Dev Tools within your browser and sit on the Network tab, you’ll see a ‘graphql’ request:
https://monosnap.com/file/0EwGYhJ6qk1n3wOM89CEgU16zdkNeM
Can you post the response tab from that here?
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Tony
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January 2, 2025 at 7:10 am
Hi there,
We had a couple of reports of this, and on investigating, those users had a custom page template set on the event.
I’ve created a ticket for our developers to investigate this, but if you have a customer template set I have a workaround, which, whilst it isn’t great, will get your Venue updated.
First, set the page template on the event to default and update the event.
Wait for the page to reload and then set the correct venue, the WPGraphQL request should then work as expected and show the venue updated.
Now set the page template back to whichever template you were using before and update the event as normal.
If that still doesn’t work I’ll need the details from the above post to investigate further.
(There are more details on what is happening to cause this in THIS thread)
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