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Marco Verhagen
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November 9, 2012 at 4:27 am
Hi,
I have a business license on only one domain. Unfortunately I cannot update my plugins automaticaly due to the messages below:
You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
You have the correct Site License Key for Espresso Members but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
You have the correct Site License Key for Espresso Permissions Basic but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
You have the correct Site License Key for Espresso Ticketing but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
Can you please solve this problem? Thanks! Marco
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Dean
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November 9, 2012 at 4:39 am
Hi Marco,
We are experiencing some issues as we move the licensing system into a system that will reduce the number of these issues long term.
I have rest your licence key. Please go tot general settings remove the key, save the settings, add the key again and resave.
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mrclarke
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November 13, 2012 at 9:22 am
I am now having the same problem now and cannot update either. Can you assist me?
“You have the correct Site License Key for Event Espresso but your current membership access only allows for automatic upgrades on one domain. Please log into your account to manage your Site License Keys or purchase a support license now.
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Dean
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November 13, 2012 at 11:13 am
@mrclarke
Hi
I have reset your licence key, Please go to general settings remove the key, save the settings, add the key again and resave.
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aolsen
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November 13, 2012 at 12:42 pm
I’m also having the same error. Will you please reset my key as well?
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Dean
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November 13, 2012 at 11:19 pm
@aolsen I cannot reset this, it advises me it hasnt been entered into a site, if it has please remove, save, re-add it and save
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Wendy Mah
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November 15, 2012 at 9:44 am
I receive the same error message and am certain I need a reset. My existing key is entered into my general settings page and I have a business license.
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Dean
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November 15, 2012 at 10:21 am
@Wendy, Done.
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Wendy Mah
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November 16, 2012 at 12:01 pm
@Dean Yesterday had no problems after the site license key was reset. Today, the goofy message has showed up again.
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Jonathan Wilson
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November 16, 2012 at 4:42 pm
Wendy,
We are very close to getting a fix for this. We can’t say enough of how we regret that this is occurring.
I have reset your license key. Please remove the key from the field in your settings, save, then reenter the key and save again.
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mrclarke
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November 18, 2012 at 5:05 pm
Hi..I need a another reset please the problem was fixed, but like Wendy it has now come back again as well.
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Dean
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November 18, 2012 at 11:36 pm
@mrclarke – reset done
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mrclarke
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November 19, 2012 at 3:17 pm
Hello Dean,
The reset did not work as before.
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Josh
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November 19, 2012 at 3:41 pm
mrclarke,
We can manually update the Plugin Update Engine-client file if we can get FTP and WP admin credentials.
If this is possible, please send WordPress admin level log in credentials via the contact form on this page: https://eventespresso.com/contact/
Select the “I am sending login info as requested” department form.
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Josh
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November 20, 2012 at 7:00 pm
Hi there,
The new pue-client file worked as I was able to auto-update to the latest version of Event Espresso and the R&P basic add-on. While I was logged in, I noticed that the espresso-services hadn’t been updated to the latest, so I took care of that too.
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