Home Forums Event Espresso Premium Cannot update from

Cannot update from

Posted: July 31, 2013 at 2:07 pm


July 31, 2013 at 2:07 pm

I have just renewed a personal license and am trying to update EE. I cannot. I get the message:


ownloading update from redacted – Event Espresso support team – LOC

Unpacking the update…

Installing the latest version…

Removing the old version of the plugin…

Could not remove the old plugin.

Plugin update failed.

If I try to download and install the latest version, I lose all my events.


  • Support Staff

July 31, 2013 at 2:14 pm

It sounds like you’re trying to update from a pre-release, which would have a -pr after it. We typically recommend only deploying the pre-release to a testing/staging server.

If you manually update this time, you can delete the / version afterwards and going forward the auto updates should work.

One big difference between .30.7 and the newer versions is older/inactive events do not automatically display in the event overview. The newer versions have a status filter that you can set to display the older events, which is why you might not have seen the events after you updated.

You must be logged in to reply to this support post. Sign In or Register for an Account

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: publish

Updated by  Josh 7 years, 3 months ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!