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Cannot trash a Ticket on the event?

Posted: July 8, 2017 at 3:34 pm


Emily Ruff

July 8, 2017 at 3:34 pm

We’ve been trying to delete some tickets on this event. Clicking the trash icon would seem to remove them, but then we click Update the event, the tickets would be back. Tried on multiple browsers/PC/Mac. The removing doesn’t stick. Also the tickets don’t seem to be locked. https://www.holisticlivingschool.org/events/plant-sale-july-2017/

EE version 4.9.43 WordPress is up to date too


Tony

  • Support Staff

July 10, 2017 at 6:11 am

Hi there,

Do the tickets have registrations applied to them?

You can not delete tickets if registrations have been made on the ticket (even if the registrations were not complete/approved). What should happen if you try to delete a ticket with registrations is the ticket would lock within the event when you update, like this – http://take.ms/Mprg5

However, you also mentioned the tickets don’t appear to be archived (locked). If you create a new test event, create a couple of tickets and publish the event, then edit and remove the tickets are they removed from that event?


Emily Ruff

July 13, 2017 at 6:13 pm

No the tickets didn’t have registration, and like you said it would have changed the tickets to Locked, but it didn’t. Eventually We made an entirely new event from scratch and deleting tickets seem fine.

I’d still like to know what’s causing the old event’s error. I can give you a temp login so you can look at it, especially why the event itself now has a lock icon to it https://www.holisticlivingschool.org/wp-admin/admin.php?page=espresso_events&action=edit&post=53232 Email me cheng@holisticlivingschool.org for login…


Josh

  • Support Staff

July 13, 2017 at 8:47 pm

We actually recommend to not send log in information via email. You can complete the form on this secure page instead:

https://eventespresso.com/send-login-details/

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Updated by  Josh 1 year, 11 months ago ago

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