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beresponsive
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March 18, 2016 at 9:29 am
I have been setting up multiple promotions, some are automatically applied and others are promotional codes. The first three I was able to set “Promo is Exclusive” to “No”. Now each promotion I add, even after saving it as “Promo is Exclusive” to “No” it switches back to “Yes”.
How can I fix this? The promotions are all not exclusive.
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Lorenzo Orlando Caum
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March 18, 2016 at 10:22 am
Hello,
Are you running any caching services on your site?
I’m wondering if you are saving and then when it refreshes, you are seeing a cached information rather than the latest.
Who is your web host?
—
Lorenzo
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beresponsive
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March 18, 2016 at 10:29 am
Hi,
There are no caching services or plugins on the site.
It’s not a caching issue as I cannot apply a promotional code on the Payment Options page, it gives an error stating that the promotional code cannot be combined.
When I click “Save” on the promotion page, it says “Promotion has been successfully updated.” but “No” next to “Promo is Exclusive” switches back to yes.
The site is hosted on a VPS with FullHost.
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beresponsive
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March 18, 2016 at 10:31 am
I did just update to 4.8.36.p this morning. Everything else is up-to-date.
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Josh
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March 18, 2016 at 12:16 pm
Hi there,
Can you go to Event Espresso – Promotions – Settings, then set Reset Promotions Settings? to Yes, then save settings? Then you may need to update the settings there, save again. Now that the settings are reset, does the Promotions are Exclusive setting stick when you save a promotion?
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beresponsive
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March 18, 2016 at 12:36 pm
Hi,
I reset the promotion settings as per your instructions but the “Promo is Exclusive” still switches back to “Yes”.
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Josh
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March 18, 2016 at 2:51 pm
That’s very strange that it’s doing that. May I ask, if you set “Apply Promo to ALL Scope Items” to Yes, save, then set it to No, then save again, does that setting stick?
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beresponsive
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March 21, 2016 at 8:08 am
Hi Josh,
The setting doesn’t stick when the “Apply Promo to ALL Scope Items” is set to “Yes” as per your instructions. Am I missing something… the first three promotions I entered I was able to select “No” for “Promo is Exclusive”, but now it will no longer stick.
Can I force this change in the database? The first three still act as non exclusive (until I edited one), even through when I click “Edit Promotion” it shows “Yes” next to “Promo is Exclusive”.
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beresponsive
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March 21, 2016 at 2:05 pm
As an update to this, I am manually editing the promotions within phpMyAdmin. All that needs to be done is to set PRO_exclusive to 0 for each promotion under the *prefix*_esp_promotion table. This sets “Promo is Exclusive” to “No”. There must be something wrong with the latest update as I never had this issue before.
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Josh
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March 21, 2016 at 4:24 pm
Hi there,
We would for sure see the same issue if it was something wrong with the latest update, but we’re not seeing this on our test sites. You’re welcome to try the previous version to see if it makes any difference though. You can download a copy of the prior version from this link.
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beresponsive
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March 22, 2016 at 6:25 am
Hi Josh,
Since it’s working with the manual changes to the DB I will leave it as is. The only other change besides the EE update that I can think of between when the promotions were first loaded (and working) and now is our host upgraded PHP to 5.6.19.
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Josh
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March 22, 2016 at 6:59 am
The other thing you can try is go to Event Espresso > Maintenance > Reset and reset the Event Espresso capabilities. This will ensure that your user account has the capability to change a promotion’s rules.
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