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Cannot see UK in Countries Drop Down

Posted: July 29, 2020 at 6:58 am


facial_acupuncture

July 29, 2020 at 6:58 am

My main country is the US but I have people from the UK wanting to register for a virtual event. My plugin is up-to-date, but I cannot see “United Kingdom” in my countries drop down. I am most certain it was there before. Has something changed in the last release?

I do have a “GB” in my countries list, but I believe it was dynamically added by users, since it only contains three counties. I would prefer not to have to enter all of the UK information manually. Is there a way to add the entire UK in bulk?


Tony

  • Support Staff

August 3, 2020 at 9:52 am

Hi there,

Has something changed in the last release?

No, we haven’t changed how the countries system works in a long time.

Which version were you using prior to 4.10.6.p (the latest at the time of this reply)?

Do you have access to the database and are you comfortable viewing the tables?

If using phpMyAdmin can you open up {db_prefix}esp_country and click search, then input ‘GB’ into the CNT_ISO field and click go:

https://monosnap.com/file/TNaK8rr2UFmlFwgNuvrc2VPYVaMSbM

Do you see the UK returned, like this:

https://monosnap.com/file/xymv2Wzqicqy5Z6TpFLMkC5HvnLleh

Or if you prefer, click the ‘Export’ table for that table and select Quick export then Go. Send me the file that downloads and I’ll check that.

I’m just trying to confirm if the UK country is still in the database or not, if not I can give you a script that can add it in for you.

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Updated by  Tony 1 week, 1 day ago ago

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