Support

Home Forums Event Espresso Premium Cannot scan a ticket to check in a registrant

Cannot scan a ticket to check in a registrant

Posted: November 15, 2015 at 2:44 pm


BelmarDesign

November 15, 2015 at 2:44 pm

At first I could not get a the barcode scanner to read any tickets, then I changed the shortcode to type128 and now I get the confirmation beep. However, the field is not populating in the barcode scanner page when I scan the ticket. The test ticket is at http://bar-a.com/?ee=ee-txn-tickets-url&token=1-a3669866d68c55f88e96549d0c7c0044 and the test event is at http://bar-a.com/events/new-years-eve-december-31-2015-2


BelmarDesign

November 15, 2015 at 3:04 pm

Second issue – the time on the registration page keeps changing from from what I enter for the event.


Tony

  • Support Staff

November 16, 2015 at 5:31 am

At first I could not get a the barcode scanner to read any tickets, then I changed the shortcode to type128 and now I get the confirmation beep.

This is likely a setting within the barcode scanner. Some scanners need different modes to be enabled, have you checked if more that type128 codes are enabled on your scanner?

You may need to work through your manual to find how to enable those within your scanner.

I just scanned your tickets using the Barcode Keyboard app without a problem but it does have all types enabled.

Which scanner are you using?

Second issue – the time on the registration page keeps changing from from what I enter for the event.

This is likely due to either the theme or a plugin using the function date_default_timezone_set() to change the default timezone within WordPress. This is highly discouraged as WordPress (and therefore EE) expect the timezone to be UTC.

DO you have a any plugins that deal with dates?


BelmarDesign

November 16, 2015 at 6:10 am

What scanner on Amazon do you recommend?


BelmarDesign

November 16, 2015 at 7:21 am

The scanner is working now, but it is not checking people in, if we enter the barcode number by hand it works but it wont scan into the software as a checkin


Josh

  • Support Staff

November 16, 2015 at 5:00 pm

Does the scanner work as an input device for other inputs? For example, if you have some ticket barcodes printed out, and you open a text editor on the PC, when you start scanning code does the text editor get alphanumeric codes input to it?

The support post ‘Cannot scan a ticket to check in a registrant’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso