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Cannot Proceed to Payment Options

Posted: May 11, 2016 at 6:15 am


margmccarthy

May 11, 2016 at 6:15 am

Our registration tool was working fine until recently — not sure what happened but now users are unable to “Proceed to Payment”/Step 2 after entering name/contact details in Step 1. When the button is clicked, it just reloads the Step 1 page. I believe this may be a jquery issue, but cannot locate the problem. Please advise.


Tony

  • Support Staff

May 11, 2016 at 8:58 am

Hi there,

Can you link us to an event we can view this on please.


margmccarthy

May 11, 2016 at 9:03 am

http://ealonline.org/events/kids-art-camp/


Josh

  • Support Staff

May 11, 2016 at 10:44 am

Hi there,

This does indeed look like a jQuery problem from the theme, and started after the update to WordPress 4.5. Here’s how to fix:

1) Open up the theme’s discoverpro/js/jquery.custom.js file and on line 45 change this:

a("a[href=#scroll-top]").click(function(){

to this:

a('a[href="#scroll-top"]').click(function(){

2) Save, then clear your browser’s cache.


margmccarthy

May 11, 2016 at 1:39 pm

I’ve made this change to the code and cleared the cache and it’s still not loading Step 2. :\


Josh

  • Support Staff

May 11, 2016 at 6:14 pm

You’ll also need to apply the same fix to line 192 of /discoverpro/js/responsive-scripts.js

There may be more, so it wouldn’t hurt to contact the theme developer and ask them to update their theme so it’s compatible with WordPress 4.5.

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