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Cannot postpone sold out events

Posted: February 10, 2021 at 6:41 am


mpurse

February 10, 2021 at 6:41 am

Due to Covid lock-down etc, we regularly need to postpone our events but have found that anything already sold out cannot be saved as postponed – they remain saved as sold out.

The problem with this is the event notifications are sent out which confuses people as we have just written to them to confirm postponement of their event.


Josh

  • Support Staff

February 15, 2021 at 1:09 pm

Hi,

After you edit the Event’s status to “Postponed”, a “Save Postponed” button will appear. You’ll click that button and the postponed status will be saved.


mpurse

February 15, 2021 at 3:55 pm

Thanks Josh. I know what to do, but it doesn’t alter the fact that if the event is already sold out, it will not save as postponed.


Josh

  • Support Staff

February 15, 2021 at 5:25 pm

The event should save as Postponed as long as the “Publish” button isn’t clicked. The event editor page will look like the screenshot below after the sold out event is changed to “Postponed” status.

If the “Publish” button is clicked though, the sold out status check will run and the event status will switch back to Sold Out.

The support post ‘Cannot postpone sold out events’ is closed to new replies.

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Status: closed

Updated by  Josh 2 weeks, 2 days ago ago

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