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Cannot get past the "Attendee Information" portion of a Free event

Posted: March 24, 2020 at 10:31 am


Donna DeMarco

March 24, 2020 at 10:31 am

We have an event set up that costs nothing and when a non-logged-in user attempted to register for a ticket they are stuck at the “Attendee Information” page despite hitting “Finalize Registration” over and over. We have the latest version of EE4 and the Payments Pro plugin. I’ve also run the site with WP_DEBUG enabled and only gotten PHP Notices.

I’d like to share the URL and password on the event if I can do that privately in some way.


Donna DeMarco

March 24, 2020 at 10:32 am

This reply has been marked as private.


Josh

  • Support Staff

March 24, 2020 at 10:34 am

Hi,

May I ask is the non-logged-in user seeing an error message after they click “Finalize Registration”? If so, what’s the error message?


Donna DeMarco

March 24, 2020 at 11:32 am

We’re not seeing any error messages at all. It just reloads the page, essentially.


Josh

  • Support Staff

March 24, 2020 at 11:43 am

Hi,

One possible cause to the problem is there are two copies of the jQuery library loading on the registration page. One is the bundled version included with WordPress (which is good). The other one is an older copy that’s coming from ajax.googleapis.com (version 1.5.1, that’s not good).

Having the extra, and older, copy of jQuery appears to be interfering with the form validation. I’d advise to remove the code that’s loading the older copy. It may be coming from the theme or another plugin.


Donna DeMarco

March 25, 2020 at 6:55 am

Hi Josh,

I thought as much as well and had tried removing the extra libraries (there were two additional includes in the footer). I removed them again this morning and tested and we’re still seeing the same issue. Even switching themes to Twenty-Nineteen doesn’t seem to resolve this issue. Do you have any other suggestions besides going through other plugins one-by-one to see if there’s a conflict going on for some reason? This wasn’t an issue a few months ago, so we’re a bit puzzled.


Tony

  • Support Staff

March 25, 2020 at 7:21 am

If you temporarily disable Google reCaptcha do you still see the same issue?

Event Espresso -> Registration Form -> Reg Form Settings -> reCAPTCHA Anti-spam Settings -> Use reCAPTCHA.


Donna DeMarco

March 25, 2020 at 7:30 am

It appears that alleviated the issue. There must be something going on with the reCAPTCHA


Donna DeMarco

March 25, 2020 at 8:29 am

We re-generated reCAPTCHA keys for invisible reCAPTCHA and it seems to work with it for whatever reason. Thanks for your assistance.


Tony

  • Support Staff

March 25, 2020 at 10:05 am

You’re most welcome.

I’m glad re-generating the keys worked for you and will do some investigating to see if I can reproduce this.

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Updated by  Tony 4 days, 19 hours ago ago

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