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StoweSubAquaClub
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December 3, 2023 at 5:49 am
Hi,
I am unable to enable the HTML messenger under “Event Espresso Message Setting”.
If I look at the wp_option ee_active_messengers I have the following option values set
‘a:2:{s:5:”email”;a:2:{s:8:”settings”;a:1:{s:19:”email-message_types”;a:12:{s:7:”payment”;a:1:{s:8:”settings”;a:0:{}}s:14:”payment_refund”;a:1:{s:8:”settings”;a:0:{}}s:12:”registration”;a:1:{s:8:”settings”;a:0:{}}s:25:”not_approved_registration”;a:1:{s:8:”settings”;a:0:{}}s:16:”pending_approval”;a:1:{s:8:”settings”;a:0:{}}s:10:”newsletter”;a:1:{s:8:”settings”;a:0:{}}s:16:”payment_reminder”;a:1:{s:8:”settings”;a:0:{}}s:16:”payment_declined”;a:1:{s:8:”settings”;a:0:{}}s:21:”declined_registration”;a:1:{s:8:”settings”;a:0:{}}s:22:”cancelled_registration”;a:1:{s:8:”settings”;a:0:{}}s:14:”payment_failed”;a:1:{s:8:”settings”;a:0:{}}s:17:”payment_cancelled”;a:1:{s:8:”settings”;a:0:{}}}}s:13:”test_settings”;a:2:{s:2:”to”;s:27:”leslie.xxxxxx1900@gmail.com”;s:7:”subject”;s:40:”Test email sent from Stowe Sub Aqua Club”;}}s:3:”pdf”;a:1:{s:8:”settings”;a:0:{}}}’
If I reset the event espresso database I can see the HTML messenger is active – however I lose data so not an option I want to use if I can help.
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Rio
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December 3, 2023 at 6:37 pm
Do you see any error message while doing it? Can you show us what you did by recording it?. you can use loom to do it.
https://www.loom.com/
Thanks
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StoweSubAquaClub
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December 4, 2023 at 1:36 am
There is no error – I just cannot enable the HTML messenger.
I get no options just a message to say its not enabled.
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Rio
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December 4, 2023 at 4:24 am
This reply has been marked as private.
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StoweSubAquaClub
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December 4, 2023 at 5:08 am
This reply has been marked as private.
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Tony
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December 4, 2023 at 6:11 pm
Hmm, strange.
Have you been updating the options within the DB manually?
Which message types can you see in the ‘Default Message Templates’ section?
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Rio
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December 4, 2023 at 8:23 pm
So sorry, it seems a css issue. Did report it to our DEV. Please go here and place your mouse over here.
https://monosnap.com/file/583mXmfGO1Gm84dnF7uhpm5Nz34pZj
once the mouse cursor change to to a hand sign, click it then click save.
if it did not work, please fill this form and ill do it for you.
https://eventespresso.com/send-login-details/
Thanks
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StoweSubAquaClub
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December 5, 2023 at 1:00 am
@Tony – No I have not been updating options in the Db manually.
I have uploaded a screenshot of the “Default Message Template” section to the OneDrive link
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StoweSubAquaClub
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December 5, 2023 at 1:19 am
@rio – I do not get a save option – see uploaded video.
I have tried this with both Edge and Firefox.
Note – on a clean install of EventEspresso (into a clean install of WordPress) I also do not get a save option – but I do get to see the messenger is active and I can see the expected panel with “Invoice” and “Receipt”
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Tony
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December 5, 2023 at 2:20 am
OK, after discussing this with Rio, I see what he means as I’d missed it earlier.
There’s a toggle switch for each message type and it looks like our styling has missed it.
I’ve added some CSS locally to highlight the toggle on my site, it’s white on white so hard to see without it:
https://monosnap.com/file/K50Pxd1aS5Ha15uqoa9JUVj98TzY9x
Hover your mouse around where the right arrow is on this screenshot:
https://monosnap.com/file/583mXmfGO1Gm84dnF7uhpm5Nz34pZj
When the cursor changes to something else your in the right spot, click and it should enable the messenger.
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StoweSubAquaClub
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December 5, 2023 at 4:49 am
Thanks for that – took some finding to get the correct spot 🙂
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Rio
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December 5, 2023 at 5:02 am
Awesome! glad everything works fine now.
have a wonderful day.
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