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Cannot add new event

Posted: July 18, 2012 at 9:37 pm


ceinspahr

July 18, 2012 at 9:37 pm

Finally got around to installing the latest version of the plug-in. After a couple of abortive attempts (kept getting the 500 Internal Server Error), I finally was able to get the plug-in to work.

I followed the preliminary steps as outlined in the “Setting up Event Espresso” page and got as far as adding a new event. I am missing several sections on this page. First, the Name & Description section is there, but I have no space to enter an event name. The Event Options section seems to be intact, but after that, the only section I have is Featured Image. Below that, there is a heading for Member Options, but nothing else. I have tried three times to uninstall and reinstall the plug-in, but nothing has changed. Any ideas?

Thanks,
Chris


Seth Shoultes

  • Support Staff

July 18, 2012 at 9:59 pm

Sounds like the files are not getting uploaded and installed properly. Maybe because of the 500 errors. Is it possible to upload the plugin files via FTP?


ceinspahr

July 19, 2012 at 7:50 am

Just finished copying the files via FTP. Same result. The only other thing I can think to try is to redownload the .zip file and try again. Assuming the downloadable file is intact with all of the necessary files, is there anything else you can think of to try? I’m stuck…


ceinspahr

July 19, 2012 at 8:02 am

A thought that just occurred to me…is the latest version on your website (3.1.24.3) an update or a full version of the plug-in? We had some hacking issues with our site and had to blow the entire thing up and start from scratch, so the previous version of EE went away. Do I need to have a previous version already installed in order for this version to work properly?


Josh

  • Support Staff

July 19, 2012 at 8:29 am

It’s a full version. I’d try re-downloading as it’s possible something went wrong when it was downloaded.


ceinspahr

July 19, 2012 at 9:11 am

I re-downloaded the plug-in and have attempted to reinstall it on my website both via the installer and via FTP. No joy. I am still experiencing the same problems.


Josh

  • Support Staff

July 19, 2012 at 10:12 am

Are all the add-ons up to date as well?

When you updated these, did you deactivate them first?


ceinspahr

July 19, 2012 at 11:01 am

At this time, there is only one other plug-in installed on my site and it is unrelated to EE. In all attempts to install the software, I first deactivated then deleted the plug-in before attempting to reinstall.


Josh

  • Support Staff

July 19, 2012 at 11:15 am

Which version did you update from?


ceinspahr

July 19, 2012 at 11:18 am

Oy…I originally installed back in early 2011. Maybe 3.1.17 or 3.1.18, can’t remember for certain.


Josh

  • Support Staff

July 19, 2012 at 11:34 am

3.1.17 was released in early 2012, it would make a big difference if you were updating from 3.0.x.

Which version of WordPress is installed right now?


ceinspahr

July 19, 2012 at 11:41 am

You’re right. I looked through some old emails…it has to be 3.0.x. My bad.

We currently are running on WP 3.4.1.


Josh

  • Support Staff

July 19, 2012 at 2:17 pm

That’s quite a jump to update from that old of a version to this one. If you do not have any active events going for registration, you might try exporting out any data and wiping the events tables in the database to start fresh. Otherwise, it would be good to wait until these have passed.

You might also try running the Event Espresso requirements check plugin to see if the server this site is installed on passes the requirements to run Event Espresso. http://eventespresso.com/requirements/


ceinspahr

July 20, 2012 at 7:10 am

I agree. Had the site not been hacked necessitating the reinstall, it’s likely that the old one would have still been in use. (Welcome to the world of not-for-profit organizations who have no $ to spend on IT.)

I ran the requirements plug-in and the site passed, albeit with warnings. I can give the table wiping a try, but I’m unclear how that would affect the missing sections of the UI. Can you clarify?


ceinspahr

July 20, 2012 at 7:20 am

Also, am I going to have to go into the tables directly or is it enough to delete the events through the Event Overview?


Josh

  • Support Staff

July 20, 2012 at 3:41 pm

I’d recommend the tables directly.
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