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Canel booking

Posted: July 2, 2024 at 4:54 am

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smit und partner

July 2, 2024 at 4:54 am

How can a booking be cancelled?
It should be possible for the participant to cancel their booking after a successful booking. The seat that has become free for the event must be taken into account and the ticket price must be refunded. Is there any documentation for this?


Tony

  • Support Staff

July 2, 2024 at 6:37 am

Hi there,

The registrant would need to contact the admin and have them cancel the booking (by setting the registration status to Cancelled).

To cancel a registration you go to Event Espresso -> Registrations.

Find the registration in question and click the name to edit.

Change the registration status to cancelled and update (you can set ‘Send relatd messages’ to Yes when doing this to trigger a registration cancelled email).

https://monosnap.com/file/8IzEgfX2G1Zob2SNBH4EFVOZp8892S

Refunds within Event Espresso will NOT trigger a refund or
ocess through your payment provider so you need to do that separately.

But on the same page as above click on View Transaction:

https://monosnap.com/file/W0j1wZI7kWOPP5KHhfTpcNEPaHCsBl

If you are keeping a record of the refund within EE then click the ‘Apply Refund’ button:

https://monosnap.com/file/0VHhGiNhYW7v9H1aDIa4dkljoLIkZb

Apply a refund to the transaction.

Then in another tab log into your payment merchant and initiate a refund through their portal (How depends on the specific merchant you are using).

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