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Cancellations, Declines, and Refunds

Posted: January 8, 2016 at 9:40 am


Matt & Cindra McCoy

January 8, 2016 at 9:40 am

Hi,

I am testing if a student cancels and needs a refund. I was wondering if you had documentation on each of these processes.

-Cindra


Lorenzo Orlando Caum

  • Support Staff

    •

January 11, 2016 at 10:26 am

Hi Cindra,

Our payment gateways will not notify / update your payment processor (e.g. Stripe) about the refund so refunds in Event Espresso 4 are currently a two step process.

First, apply the refund through the transactional details screen for Event Espresso in your WP-admin (WP dashboard).

Then login to your Stripe merchant account and process the refund.

–
Lorenzo

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Support forum for Event Espresso 3 and Event Espresso 4.
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Status: closed

Updated by  Lorenzo Orlando Caum 8 years, 4 months ago ago

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