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cancellation period for refund before event

Posted: April 1, 2013 at 6:59 am


Ben

April 1, 2013 at 6:59 am

Is it possible to set up some rules where my client can give different percentages of refunds depending on an individuals cancellation before an event.
e.g. a week before the event 50% refund.

I don’t think paypal has this facility. Any ideas?
Thanks.


Josh

  • Support Staff

April 1, 2013 at 9:42 am

Hi there,

If you’re using a service like PayPal to handle the payments, you can inquire with them about altering the standard refund policy.


Ben

April 4, 2013 at 1:03 pm

Thanks for your reply on Monday straight away Josh. Since then I have been looking over Paypal, but nobody seems to have the answer, its all ebay related.

If a client cancels from the event(class), they will be refunded automatically, Right?
How do we have the admin intervention of stopping that automatic payment being refunded to the client, and then manually refunding them with a partial refund depending on our terms of when they decided to cancel? e.g. a week before event 50% refunded.

Thanks.


Josh

  • Support Staff

April 5, 2013 at 8:16 am

Hi there,

If a client cancels from the event(class), they will be refunded automatically, Right?

That is not the case. When they cancel from an event, there isn’t an automatic refund sent. The refund needs to be done via the PayPal account where the payment went to. In the PayPal account’s admin.


Ben

April 6, 2013 at 2:19 pm

Thanks Josh,

So the cancellation of an event by a client is completely manual by a request to the admin? except for the client who can cancel themselves from the event in their profile. The refund is then sent manually through paypal back to the client.

Are there any automation triggers that are available?

Thanks.


Josh

  • Support Staff

April 8, 2013 at 8:28 am

Hi there,

That’s correct. The refunds are issued manually from the PayPal account. Event Espresso doesn’t have a feature that triggers the refund from the PayPal account.

The support post ‘cancellation period for refund before event’ is closed to new replies.

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Updated by  Josh 6 years, 5 months ago ago

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