Home Forums Event Espresso Premium Cancellation message is misleading

Cancellation message is misleading

Posted: February 13, 2018 at 4:32 am


February 13, 2018 at 4:32 am

Good morning

I have had comments from my client regarding the message displayed when a visitor cancels during the booking process. The message is ‘All unsaved registration information entered during this session has been deleted’ appears after clicking on ‘cancel registration’.

Searching the support forum has yielded several responses that the message is technically correct as it is not saving anything that had not already been saved before the user cancelled. Unfortunately, the general interpretation of the message is that none of the information entered during the session will have been saved.

My client is concerned that the message is misleading and could potentially cause issues in light of the new European GDPR regulations due shortly.

My questions are:

  • Can you consider the revision of the processing so that it does indeed remove the current session data from the database?
  • In the meantime, is there any way we can modify the message so that it is clear what is happening to a lay user?
  • If neither of these is possible, can the message be suppressed?

Your advice would be appreciated.


  • Support Staff

February 13, 2018 at 7:02 am

Hi there,

The plan is they’re going to remove the “Cancel Registration” link entirely in an upcoming release of Event Espresso 4.

The support post ‘Cancellation message is misleading’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 11 months, 1 week ago ago

Topic Tags


This topic is: not resolved
Do NOT follow this link or you will be banned from the site!