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Canceling entire event due to COVID

Posted: February 8, 2021 at 11:49 am


Seamush

February 8, 2021 at 11:49 am

Hi – I imagine that i am like many facing the option of cancelling an entire event due to COVID. As this will also include refunding, via Paypal, people who have actually paid in Feb 2020, are the any recommended steps / sequence etc ?

Kind Regards
Seamus


Seamush

February 8, 2021 at 11:49 am

Hi – I imagine that i am like many facing the option of cancelling an entire event due to COVID. As this will also include refunding, via Paypal, people who have actually paid in Feb 2020, are the any recommended steps / sequence etc ?

Kind Regards
Seamus


Josh

  • Support Staff

February 15, 2021 at 12:27 pm

Hi Seamus,

I checked PayPal’s documentation about refunds and it mentions that refunds can be issued within 180 days. After 180 days following the date of the payment, they advise to use the Send & Request feature of your PayPal account.

https://www.paypal.com/lc/smarthelp/article/how-do-i-issue-a-refund-faq780

After the refunds are sent, you can cancel the registrations and/or event within your site’s Event Espresso admin.

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Updated by  Josh 2 weeks, 2 days ago ago

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