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bnance
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October 30, 2012 at 2:41 pm
Hello,
How does one cancel a registration via the admin section? I see references to “Cancellations can be handled by the admin in the backend of the site.”, but can find instructions on how this is done. And, I can am not able able to find a way to mark an attendee as “Canceled”.
Thanks!
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Dean
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October 31, 2012 at 1:32 am
Hello,
There are currently two choices when dealing with cancelled attendees: either delete the attendee or set their payment to pending/incomplete, although that latter option will affect the total number of spaces available unless your event has unlimited spots.
I can see a need for a cancelled option though, so I will be adding this to our feature request list.
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bnance
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October 31, 2012 at 9:08 am
Dean,
Thank you for your response. Is there a way to add an option to the payment status? In addition to pending/incomplete, I would like to add “Canceled” to that dropdown.
A cancel feature would be very helpful. Deleting the registration is problematic from an accounting perspective. If the accounting dept. has a charge and then a credit for a registration, deleting the data in the registration system removes part of the paper trail.
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Jonathan Wilson
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October 31, 2012 at 1:34 pm
Hello,
We have added your request to the feature request list. Thank you for your feedback. We appreciate you input.
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