Support

August 7, 2015 at 8:14 am

Hi,

I’ve scoured the support forums, but it is overwhelming, so sorry if I missed a solution to this. I have also read some support for EE3 code, but nothing for EE4 that I have found yet.

Scenario I am hoping is possible:

When a customer returns to the website to pay, one of the options we have set-up is to pay by Purchase Order (we used the “check” option, as suggested in another forum).
Right now, after the customer selects this option and hits “Complete Payment” no new emails are sent. In fact, nothing seems to happen other than going to the same “thank you” page as always. It is then up to the customer to remember to do something. Equally worrisome, there is no fast way – it appears – from the “registration” page to view who has selected “pay by check”.

Instead, we would like a new email triggered after selecting “check” and “completing registration” that we could enter specific information into. For example, an email would automatically send which includes details on submitting a Purchase Order, the expected time frame, etc. This would both alert the customer to their next action AND send the event admin a copy of everyone who says that is how they are going to pay so follow-up is at least a bit easier.

Any help on this issue? The most basic concern is that nothing special is happening after someone selects “check” as the payment option. As suggested in another forum post, I switched over from “Invoice” as the option (but left it turned on , just not visible on the front-end) and I see no difference between that and “check payment” actions.

Thank you.