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Can Only book when logged into WP.

Posted: March 5, 2018 at 8:01 am


frogbox

March 5, 2018 at 8:01 am

As the title describes, I can only see the option for the amount of tickets if I am logged into WordPress. Only ideas why this is happening

Thanks

Tim


Tony

  • Support Staff

March 5, 2018 at 9:20 am

Hi Tim,

Can you provide more details please?

I’m not logged into your site, but looking at your events I can see the ticket selector and ticket quantity – http://take.ms/1wm9O

Which page are you looking at?


frogbox

March 5, 2018 at 2:41 pm

The page is https://www.community-options.org.uk/book-a-course/. I have logged out and see can’t see the booking options and the link to the course title has the word ‘Archive’ before it. Once clicked it calls a 404. However, if Logged in I can see the courses correctly with the booking options. Not sure if this is related but logged the site is secure logged out not secure. All timings and open dates are all correct.\

Any ideas?


Josh

  • Support Staff

March 5, 2018 at 3:14 pm

I’m logged out and I can book here:
https://www.community-options.org.uk/courses/credo-ceramics-course-1018/
and here too:
https://www.community-options.org.uk/courses/credo-ceramics-course-1218/
Some of the other events say the registration doesn’t start yet. It looks to me like the /book-a-course/ page isn’t displaying the future events that can be registered for. You can try adding a limit parameter to the shortcode on the /book-a-course/ page. Something like [ESPRESSO_EVENTS limit=30] should be sufficient. With regards to the event pages that return a 404, can you check and make sure those events have a Published status?


frogbox

March 6, 2018 at 6:56 am

Josh, nailed it, thank you so much. Can I ask why this has come about as this hasn’t happened before and as far as I can see nothing has changed our end.

Thanks again for your great support.

Tim


Josh

  • Support Staff

March 6, 2018 at 7:16 am

Possibly more upcoming events than usual at any given time?

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Updated by  Josh 6 months, 3 weeks ago ago

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