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Anonymous
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November 10, 2016 at 4:04 pm
In the past we used the promotional codes and this worked fine. However, for our new upcoming event, in the shopping cart the discount is not subtracted from the amount due. Tried different combinations of settings, but filling in the code and requesting a recalculation does not change the amount. Any clue where to look? You can test it for yourself: buy a ticket at
http://www.sooner.nl/e-ticket-17-18-maart-2017/
this will take you to the shopping cart. Valid promotional codes are “mz17” (without the quotes), a global promotional code that should give a discount of 5 euro, or “mm2016”, a specific promotional code, also for 5 euro’s off, that has its checkbox checked in the event.
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Lorenzo Orlando Caum
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November 11, 2016 at 6:02 am
Hi Anouk,
Could you share a screenshot of the settings for one of the promotion codes?
Here is how you can share a screenshot with us:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
—
Lorenzo
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Anonymous
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November 12, 2016 at 4:29 am
Screenshot of the promotion code
Screenshot of the event
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Josh
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November 14, 2016 at 9:08 am
Hi there,
You can update to Event Espresso 3.1.31.10.p. There’s a fix in that version for the promotion code + MER cart issue that occurred in 3.1.31.9.p.
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