Posted: September 21, 2022 at 12:56 pm
September 21, 2022 at 12:56 pm I have read through many of the past posts regarding this issue. In the past when the reserved seats wouldn’t release, I would just increase the tickets count (I kept monitoring sales/seats). However NOW even increasing the number by doubling wont fix 2 of the tickets. With one ticket NONE have been sold yet showing sold out. I created another event to create a temporary fix, so people can register. But I am at a lostt how this has happened and hoe to stop it from happening in the furture. |
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Hi there, The problem is that all of your tickets are set to allow access to the ’10/11/2022′ datetime and that datetime is sold out, as one of the datetimes is sold out, that ticket shows as sold out. Edit the event and look at the Event Tickets & Datetimes section. This is basically what you have currently: https://monosnap.com/file/x3Du2i9yVExLEMLVgWnvviU4pdGs6a If you click on the icon for Ticket 1, you’ll see it applies to EACH datetime in the event: https://monosnap.com/file/2gXq7dObRO8PEWfk09KojkGs4uTTG3 Looking at your setup, it looks like what you want is for each ticket to only apply to the specific datetime it’s for. So in my example ‘Ticket 1’ should only have ‘Datetime 1’ selected, ticket 2 -> datetime 2 and ticket 3 -> datetime 3. Heres an example of how my ticket 1 datetimes now look: https://monosnap.com/file/mf1o4f7MMqwCK7pWKPe9ARdOhwvM1E In yours: Class for Oct 11 (2 people) should only select the ’10/11/2022′ datetime Once you’ve done that, update the event and the other tickets should stop showing as sold out. If that doesn’t help, add a screenshot of what you can see and I’ll walk you through it. |
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Tnank you, that fixed it. Much appreciated! |
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You’re most welcome 🙂 Any further issues just let us know. |
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