Support

Home Forums Event Espresso Premium Can not find a registration in the registrations list

Can not find a registration in the registrations list

Posted: April 5, 2019 at 11:19 am


AlphaStar

April 5, 2019 at 11:19 am

Hello,

There is a customer registered to our event. We and the customer got the approval email but we cannot find the registration in the registration list.

Do you guys have any idea what is going on?

Thank you


Josh

  • Support Staff

April 5, 2019 at 11:36 am

Hi,

I’m afraid not enough information was given to have an idea what is going on. When you go to Event Espresso > Messages, do you find a copy of the approval email there?


AlphaStar

April 5, 2019 at 11:59 am

Hi,

Yes I do, when I click the “view related transaction” button it shows the sibling’s registration.There might be a problem during the multiple registration. Right?

Thank you


Josh

  • Support Staff

April 5, 2019 at 12:11 pm

So you do have a registration record attached to that email. Did they register for both children in separate transactions, or was there one transaction?


AlphaStar

April 5, 2019 at 12:18 pm

No. I have the transaction record for that email, but showing the different name which probably the sibling. I do not have any record for the registrant name on the email.
On the email registrant name is Ava, but on the related transection the name is Anna. When I go to the registration list I find Anna with incomplete registration, but I could not find Ava.
Probably they were doing multiple registration and they mess up, would that be possible?
Thank you,


Josh

  • Support Staff

April 5, 2019 at 1:26 pm

It is possible to edit the attendee information after the initial registration. The thank you page includes links that take the end user to a page where they can edit the answers on the registration form.

The support post ‘Can not find a registration in the registrations list’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Josh 2 months, 2 weeks ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!