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mpurse
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April 8, 2013 at 3:48 am
I don’t seem to be able to manually update payment status since the last update. I often add “helpers” to our events but mark them as incomplete so that they do not take up any places. I don’t seem to be able to do this anymore. I change it but it does not save.
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Ales Kalina
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April 8, 2013 at 6:08 am
hello, I have the same issue plus when I update the payment the icon stays the same
Ales
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Ales Kalina
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April 8, 2013 at 6:33 am
and when I try to scan QR code with Ipad it says Declined, but the customer payment in the system is marked as complete (Ipad attendee info says Payment status “blank”).
I have the versions up to date.
Ales
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Chris Reynolds
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April 8, 2013 at 10:52 am
@mpurse What version of Event Espresso are you using? This may have been resolved in 3.1.31.1.
@Ales If an attendee has already been checked in, the QR code scan will result in a Declined status because that attendee has already been scanned. Can you check to see if this is the case?
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mpurse
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April 8, 2013 at 10:53 am
Version: 3.1.31.1
It only started happening after this update for us.
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Ales Kalina
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April 8, 2013 at 11:30 am
no, the attendee was not checked in (scanned).
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Ales Kalina
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April 8, 2013 at 11:32 am
it all worked fine before new version was copied.
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Sidney Harrell
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April 8, 2013 at 12:55 pm
Are you on a translated site?
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Ales Kalina
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April 8, 2013 at 4:45 pm
yes, I have it translated in Czech language (www.ales-kalina.cz)
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Sidney Harrell
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April 9, 2013 at 9:16 am
The problem is in includes/admin-reports/enter_attendee_payments.php starting at line 89. The payment status strings are being translated before they are inserted into the db. It should be instead:
if ( $new_payment == $total_owing ) {
$upd_payment_status = 'Completed';
} elseif ( $new_payment < $total_owing ) {
$upd_payment_status = 'Pending';
} elseif ( $new_payment > $total_owing ) {
$upd_payment_status = 'Refund';
}
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mpurse
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April 9, 2013 at 9:17 am
Should we overwrite this manually?
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mpurse
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April 9, 2013 at 9:25 am
Sorry, that still didn’t fix it. To be clear we are talking about the same thing:
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I added an attendee manually – automatically goes to ‘completed’ which is normal.
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I want to change payment status to incomplete (so that do not take up a space on the event).
This used to be possible and now I cannot update the payment status.
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Kelly
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April 9, 2013 at 11:18 am
Same issue here, latest version, not translated.
I’m wanting to change the payment status of an attendee added manually, I can select a different status in the drop down menu, but it reverts to original status after a save. I also cannot change the amounts.
Screenshot here to explain what I’m seeing: http://awesomescreenshot.com/078158091e
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Pascal Dreissen
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April 9, 2013 at 2:35 pm
The fix from Sidney works for me when adding payments. Selecting a different Payment status does not work, but i am not sure if this is intentional and working as meant!
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Josh
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April 10, 2013 at 10:47 am
@Kelly
RE: your screenshot:
http://awesomescreenshot.com/078158091e
The fields outlined in green cannot be changed. You can enter a negative number in the field just below them though. This will change the payment status to pending.
I’ve created a ticket for the developers to look into on the possibility of making it let you set it to “incomplete”.
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Kelly
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April 11, 2013 at 5:03 pm
Thanks Josh!
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Josh
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April 16, 2013 at 10:25 am
You’re welcome.
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mpurse
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April 30, 2013 at 5:17 am
Did this get discussed with your developers? Any resolution? We were certainly able to do this until the most recent upgrade. I use it to add “helpers” to events so they get reminders but don’t block up spaces on our small workshops.
Thanks.
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Josh
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April 30, 2013 at 1:43 pm
Hi mpurse,
Yes they fixed it and the fix is in 3.1.32 beta which you can test if you’d like. The beta release is in the pre-release channel that you can opt in to from your account page.
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mpurse
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May 2, 2013 at 3:23 am
Thanks Josh. Will it be in a main/stable release soon? I’m too much of a scaredy-cat to play with beta on the site. 🙂
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Josh
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May 2, 2013 at 9:47 am
Yes, 3.1.32.P will be live soon.
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mpurse
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May 6, 2013 at 4:33 am
I upgraded to 3.1.32.P but this problem was not fixed. 🙁
I’m getting quite desperate now because if I add someone into the attendees list manually, then are automatically confirmed and I can’t change their payment status – which means I can’t send a payment reminder.
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Josh
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May 6, 2013 at 1:41 pm
Hi there,
Did you try adding a negative amount to the field that says “Enter New Payment Amount” ?
When I add a negative amount to this field, and update the payment, it automatically sets the payment status to “Pending”.
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mpurse
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May 6, 2013 at 2:03 pm
I just did that and yes it works. But “Pending” still counts towards the attendee limit, which is the problem. I want to be able to add tutors and helpers to receive reminders but not count towards the attendee limit.
I just want to be able to do what I could do with it up until about a month ago. 🙁
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Josh
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May 6, 2013 at 2:13 pm
Once it’s set to pending, you can change the payment status to incomplete by using the selector to change the payment status to “Incomplete”, then click “Update Payment”.
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mpurse
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May 17, 2013 at 2:07 am
OK, that worked thanks! Bit laborious, but it does what I need so he ho!
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