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Bypass Review/Approval Process with Different Tickets

Posted: July 22, 2021 at 1:31 pm


Wendy

July 22, 2021 at 1:31 pm

Hello!

Our current registration process includes a mandatory waiver to be checked off (as a question within a question group) as well as a review/approval procedure. We currently have a situation where certain ticket types would not need the review/approval procedure included, but will still need to check off the mandatory waiver. These ticket types also do not need to pay for the ticket, so a free promo code of some sort will probably be necessary.

What is the easiest way for us to create an easy process for the free ticket types to fill out their information, check off the mandatory waiver but also bypass the review/approval process.


Tony

  • Support Staff

July 23, 2021 at 6:59 am

Hi there,

May I ask how you have the review/approval procedure set up currently?

I’m guessing you are using the default registration status ‘Not Approved’, meaning users select a ticket and provide your registration form question answers and are set to ‘Not Approved’, you (the admin) then review the answers and change the status to Pending Payment/Approved?

If the above is correct then you can’t force specific tickets on that same event to skip the default registration status, you would need a separate event with a default Registration status of ‘Pending Payment’ which the users would need to register onto. If the ticket is free they will automatically switch to ‘Approved’ when they complete, or if it’s paid and you want them to skip payment they could then use a promotion code.


Wendy

July 23, 2021 at 10:17 am

Thank you for your response.

If we were to set-up a different event, would this separate event have any impact on the initial event and vice-versa? Would there be an impact on the short-codes within the messaging as it correlates to both events specifically?

Is it very difficult to set-up a brand new event with these new settings for the review process/new messaging + short code settings?


Tony

  • Support Staff

July 27, 2021 at 6:37 am

If we were to set-up a different event, would this separate event have any impact on the initial event and vice-versa?

No impact, they would be completely separate events. Which may or may not be desirable depending on your set up.

Would there be an impact on the short-codes within the messaging as it correlates to both events specifically?

Yes, which shortcodes are you referring to?

The messages generated for the ‘new’ event would only be related to that new event, not the original one.

Is it very difficult to set-up a brand new event with these new settings for the review process/new messaging + short code settings?

It depends on what data you need from the original event.

So if you have Event 1 with Tickets A, B & C on that event and you want all of those tickets to go through a the ‘approval process’ but then have Ticket D which you want to automatically go through, you’d need another event with only that Ticket on it, so Event 2 with Ticket D.

‘Normal’ registration should be directed to Event 1.

‘Pre-Approved’ (registrations that should be skipping the approval process) would need to be directed to Event 2.

Will that kind of set up work for you?


Wendy

July 27, 2021 at 8:39 am

Thank you, Tony. Yes, this is exactly what we’re looking for. However, to set-up the new event, would it be easiest to duplicate the original event and then customize all the settings? Or would it make more sense to create the new event from scratch?


Tony

  • Support Staff

July 27, 2021 at 8:55 am

If it’s basically the same event I would Duplicate it.

You’ll need to alter the event title and slug (easily done in the event editor) and then any additional changes on the event you need but It’s a little quicker than creating a new event from scratch.


Wendy

July 28, 2021 at 9:24 am

Thank you. I will reach out if I have any further questions.


Wendy

July 29, 2021 at 6:49 pm

After making the second event, there is a “previous event” and “next event” button on the bottom if each event page. How can I disable this?


Tony

  • Support Staff

July 30, 2021 at 6:56 am

That’s actually added by your theme rather than EVent Espresso, the simplest method is to hide it with some CSS.

Can you link me to the event so I can take a look? I’ll give you some CSS to hide those links.

I assume you only want to hide them on EE events?


Wendy

July 30, 2021 at 10:05 am

Sure, the event link is as follows- https://lf.dealmakersforums.com/events/attend2021/.

You will see the “next event” on the bottom of the page.
That’s correct that the we will need to hide this on the EE events.


Tony

  • Support Staff

July 30, 2021 at 10:28 am

This should do it:

.single-espresso_events nav.post-navigation {
    display: none;
}

Add that in Appearance -> Customize -> Additional CSS.


Wendy

July 30, 2021 at 3:17 pm

Perfect! Worked like a charm. Thank you!


Tony

  • Support Staff

August 2, 2021 at 3:15 am

You’re most welcome.

Any further issues just let us know.

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