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Marian Wacek
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September 16, 2012 at 12:27 am
I want to be able to sell multiple tickets to theater performances. I’ve setup the Multi Event Registration so the tickets can be added to the cart. It asks for the personal information for each ticket sold. I’d like to gather that information for the person who completed the purchase. (One person buys 4 tickets to the event…I don’t care who they give the tickets to.) Can that be done?
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Marian Wacek
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September 16, 2012 at 1:42 am
Under Event Options on the Event Overview page, there’s an option on the right side “Additional Attendee Registration Info?” I have “no info required” marked but it still asks for it.
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Dean
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September 18, 2012 at 3:46 am
With MER (Multiple Event Registration add on), its asking for the details of the purchaser multiple times – so if you have 2 events, and a person buys 4 tickets for each event then the user will be asked to enter the details twice (once for each event).
Currently there’s no way around it, as each event needs a registrant and in many cases the registrant isnt always the same for each event.
In future updates we are looking to make this easy for the user to do.
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Marian Wacek
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September 18, 2012 at 9:11 am
Our situation is that people are buying 4 tickets to one theater performance. The registration form is asking them to enter four people’s names and email addresses. It seems like they should be able to just buy four tickets. What am I missing or doing wrong in the setup?
If you want to look at it, the website is http://www.emct.org.
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Marian Wacek
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September 18, 2012 at 4:38 pm
Since people are buying multiple tickets to one event (NOT tickets to several events) should I deactivate the MER? Would that solve the problem?
Thanks!
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Dean
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September 19, 2012 at 12:44 am
Hi Marian,
Firstly if you disable the MER plugin, the user wont be able to select multiple price options, only one price option for however many tickets they buy.
MER seems to have a bug in it, as I too cannot make the events stop requesting the extra info. I will put in a bug report with the developers.
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jmahood
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October 19, 2012 at 10:09 am
I have a similar situation, I’m guessing this hasn’t been resolved?
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Josh
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October 19, 2012 at 11:00 am
Hi there,
In order to not ask for the names for each attendee, you can set “Additional Attendee Registration Info?” to “No info required” in the event options box of the event editor.
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jmahood
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October 19, 2012 at 11:53 am
Hey Josh,
That doesn’t seem to work. I’m using EE v 3.1.26.P and MER v 1.0.4
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Marian Wacek
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October 19, 2012 at 12:15 pm
Seth from Event Espresso looked into our situation and here’s what he found and told us. This is what he sent us in an email:
“Sorry it has taken so long to get to this. Now that I have had time to look into this on your website and review the emails and forum posts to date. I can see that Dean and myself may have misunderstood what you were asking. However, what you have determined to be a glitch or a bug is not so. This is how the system operates, which is based on other similar systems that we have researched when building the this functionality.
That being said let me explain how it works. Since you are charging a fee for each ticket/meal selection in the shopping cart. The selection is considered to be an individual ticket that in most cases will be applied to an individual attendee. For instance if John wants to purchase a ticket for himself and his wife Jane. Let’s say that John wants the Adult Beef meal and Jane wants the Adult Chicken meal. These count as two completely separate tickets for two separate attendees and the information will be saved for each attendee.
So to make it as easy as possible for the person registering/filling out the forms we have added the “Copy From” drop down selector and a “Copy above information to all forms” button below the first registration form (this was not there previously, I just added it to your install of Event Espresso). That way if John only wants to enter his information one time, he can do that, or he can enter his wife’s information and the will both receive their own ticket(s).”
Hope this helps you.
Katie
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Josh
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October 19, 2012 at 12:26 pm
So in a nutshell: If it’s an additional ticket within a ticket type, it will not ask for additional info if it’s set to “no additional info required”. If there’s an additional price type in the cart, the system will ask for the attendee info once for each price type.
If you set additional info to be required for each attendee, there will be a “Copy above information to all forms?” button on the registration form page that will copy all the information from attendee 1 into all the forms.
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