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jokadesign
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April 4, 2016 at 11:50 am
I am able to receive registrations just fine. However, if I wish to send a bulk email out to my registrants, the emails are not received. The from email address is correct, and is working. I don’t know where or what else to check. I had some advice from Josh which sadly didn’t work. Can anyone help? Thanks. Joe
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jokadesign
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April 4, 2016 at 1:48 pm
Here is the precious post concerning this problem: https://eventespresso.com/topic/bulk-email-not-working/
I have tried including the shortcode [RECIPIENT_EMAIL] in the content of the bulk email as suggested by Josh, and sent a test email to myself. I have not received the email. Even if it had been successfully received, I think there must be a problem if I have to add a shortcode to all or any emails just to make them send. Am I missing something? Advice appreciated.
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Josh
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April 4, 2016 at 2:56 pm
Hi Joe,
Did you add the short code to the To: field of the Email Newsletter Template? Here’s a screenshot that shows exactly where that field is:
https://www.evernote.com/shard/s4/sh/3de7a396-95fa-48c7-ba64-490128decd1d/22a58fc902b0ca61e2ac273acb032b31
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jokadesign
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April 4, 2016 at 3:11 pm
Thanks Josh, no, I’ll try this.
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jokadesign
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April 4, 2016 at 3:17 pm
Can you tell me where to find this screen? Edit message template?
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Josh
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April 4, 2016 at 3:32 pm
Event Espresso > Messages > Newsletter > Edit.
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jokadesign
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April 5, 2016 at 1:19 am
Thanks Josh. Ok, I’ve checked to make sure the short code is present on this template. It is. I am using the global template, so maybe this is the problem? I only have that option in the dropdown, so no alternative. How do I add other templates to the dropdown, or edit the global template?
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Tony
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April 5, 2016 at 3:25 am
What is currently set within the FROM field for that message type?
Some mailservers do not like ‘formatted’ email addresses, so you may need to swap [CO_FORMATTED_EMAIL] for [CO_EMAIL]
The ‘Global’ template is just the template used by all events by default, we don’t call it default because you can alter this template to suit your needs, meaning it will cause confusion when we ask if you are using the ‘default’ template meaning the original message template, not the global template.
How do I add other templates to the dropdown, or edit the global template?
You edit the global template at the location you were at above:
https://eventespresso.com/topic/bulk-email-still-not-working/#post-198955
You add additional messages templates by clicking the ‘Create Custom’ button for that message type – http://take.ms/igTI2
(You can also do the same within the event editor itself)
However, lets find out why your messages are not being received before we start messing with custom templates.
Can you install a plugin such as WP Mail Logging resend a newsletter message (you can use test), then look within the mail log to see if was actually sent.
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jokadesign
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April 5, 2016 at 4:21 am
Tony, the entry in the from field is: [CO_FORMATTED_EMAIL] info@sassystirrers.com
I have added the plugin as you suggested and sent a test. it appears to have been sent. But not received.
What next?
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Tony
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April 5, 2016 at 4:35 am
[CO_FORMATTED_EMAIL] info@sassystirrers.com
Is incorrect, it needs to be:
[CO_FORMATTED_EMAIL],info@sassystirrers.com
That ‘should’ send the message to the Company email set within organization settings and that additional email address. However it is highly dependent on your hosts mailserver if that works.
I have added the plugin as you suggested and sent a test. it appears to have been sent. But not received.
If its being sent but not received its not an issue with EE, but more likely the mail server.
First try the above change and see if that works as expected then. If not I would recommend using a transactional email service to send your emails. We have some examples here:
https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/
Basically you no longer send the emaisl through your host (which appears to be the problem) and send them through which evet service you select (most have a free tier).
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jokadesign
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April 5, 2016 at 5:01 am
Thank you Tony. This is still not working. Before I move on to using a transactional email service, just referring to your advice above, I would like to clarify something I’m not clear on: Why does the email address in the ‘FROM’ field ([CO_FORMATTED_EMAIL],info@sassystirrers.com) affect where the message is sent TO? “That ‘should’ send the message to the Company email set within organization settings and that additional email address.”
Surely I’m looking for receipt at joe@jokadesign.co.uk
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Tony
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April 5, 2016 at 5:10 am
Apologies, that’s my fault!
I asked about the FROM field then replied with the TO field stuck in my head.
The same above may apply in regards to the transactional email service, however lets try what I should have asked you to try before.
Within the FROM field, either use a single shortcode or email.
So try using just [CO_EMAIL] or ‘info@sassystirrers.com’ and see if the test email works.
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jokadesign
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April 5, 2016 at 5:18 am
OK, thanks Tony, both those do the trick. However, the email I’m receiving arrives without any content. It’s totally blank, which is obviously no good. Any idea why that might be?
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jokadesign
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April 5, 2016 at 5:19 am
The email has the correct title and announces the sender as ‘WordPress’. ‘Sassy Stirrers’ would be better.
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Tony
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April 5, 2016 at 5:28 am
However, the email I’m receiving arrives without any content. It’s totally blank, which is obviously no good. Any idea why that might be?
No, that’s really strange.
Have you modified the newsletter template at all?
The email has the correct title and announces the sender as ‘WordPress’. ‘Sassy Stirrers’ would be better.
Are you using any SMTP plugins?
Have you setup your site details within Dashboard -> Settings -> General?
EE tries to set the site details using ‘fancy’ headers by default, however other plugins can override the changes.
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jokadesign
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April 5, 2016 at 5:32 am
I have not modified the template except to remove the shortcode ‘ [RECIPIENT_EMAIL]’ from the first line of the content, to see if that was an issue. Otherwise just changed the from address as discussed above. The content should read as follows:
Dear Parents / Carers,
Please see following information for our cooking classes next week!
EASTER HOLIDAY COOKING CLASSES
Welcome to our Easter Holiday Cooking Classes. Following are venue details etc.
All equipment, aprons, ingredients, lunch & …fun are provided.
Parents / carers are welcome to stay & observe our classes but are not required to stay.
Classes run from 10.30-3.00pm.
Address & Parking Information for the Venue:
Our Lady Of Lourdes Church,
Hampton Court Way
Thames Ditton
KT7 0LP
Directions:
Our Lady of Lourdes is located on the A309 Hampton Court Way, Thames Ditton
midway between the A308 at Hampton Court Palace and the A307 Scilly Isles junction. The closest train
station (Thames Ditton) is a 5 minute walk away.
Car Parking:
Plenty of free car parking in the church carpark next to the church
Special dietary / learning needs:
Please email us any details of special dietary/allergy & learning needs prior to the classes to ensure
provision has been made for your child.
Illness or missed classes:
If for any reason your son / daughter is unable to attend, please call us on 07789 792676. In the case of Illness, we will forward recipe cards & tips to your child. Missed classes will not be refunded but can be made up at future workshops. Our club has a waiting list so if you know in advance that your child can not attend, it would be appreciated if you could let us know at the earliest convenience so that another keen cook can come!
If you have any queries, please call me otherwise we look forward to seeing you at our classes!
Please contact me if you require any further details.
Regards
Susan Carmichael
Sassy Stirrers Cooking Club
ph 07789792676
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jokadesign
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April 5, 2016 at 5:34 am
No smtp plugins in use.
Email address in settings/general is my email joe@jokadesign.co.uk. I have now changed this to info@sassystirrers.com to see if that helps.
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jokadesign
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April 5, 2016 at 5:35 am
It doesn’t.
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Tony
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April 5, 2016 at 5:38 am
Can I take a look in the admin and view the message?
If so can you send temporary login details using this form:
https://eventespresso.com/send-login-details/
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jokadesign
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April 5, 2016 at 6:10 am
Ok, can you send me an email address?
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Tony
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April 5, 2016 at 7:04 am
The email address doesn’t matter but you can use support[at]eventespresso.com
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jokadesign
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April 5, 2016 at 7:57 am
I have sent access. Let me know if you have any problems.
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Tony
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April 5, 2016 at 8:35 am
The email has the correct title and announces the sender as ‘WordPress’. ‘Sassy Stirrers’ would be better.
Was happening because you used the direct email. I swapped that out for ‘[CO_FORMATTED_EMAIL]’
The message now works – http://take.ms/BDH8w
However as you can see on that message, your emails are being marked as spam. There could be many reasons for this, but generally when we see this it is because the hosts mailserver has been blacklisted.
The best way to fix that is with the transactional email services mentioned above. Most hosts offers email as a convenience and does not heavily focus on mail, meaning this can happen. Transaction email services rely on the fact that the emails sent from their server actually arrive, so they work hard making sure they stay compliant.
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jokadesign
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April 5, 2016 at 9:45 am
Many thanks Tony. Appreciated!
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Tony
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April 5, 2016 at 10:00 am
You’re most welcome 🙂
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