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wanaadmin
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November 1, 2021 at 7:21 pm
Hello All,
Have an issue that seems to be ongoing. We had/have events that show no one signed up, yet they did in fact sign up and were able to send payment. Our only way to check was looking in PayPal and seeing payments. Argh. They never received our custom email of the event, nor do we show any attendees at all signed up. It’s perplexing..
Regards,
Shawn
WordPress Version:
5.7.3
PHP Version:
7.4.24
MySQL Version:
5.5.5
Event Espresso Version:
3.1.37.18.P
WordPress Address (URL):
https://authorkristenlamb.com
WordPress Content Directory:
/home/www/whphx14/authorkristenlamb.com/htdocs/wp-content
Site address (URL):
https://authorkristenlamb.com
Event Espresso Plugin URL:
https://authorkristenlamb.com/wp-content/plugins/event-espresso/
Event Espresso Plugin Path:
/home/www/whphx14/authorkristenlamb.com/htdocs/wp-content/plugins/event-espresso/
Event Espresso Upload URL:
https://authorkristenlamb.com/wp-content/uploads/espresso/
Event Espresso Upload Path:
/home/www/whphx14/authorkristenlamb.com/htdocs/wp-content/uploads/espresso/
Event Espresso Template Path:
/home/www/whphx14/authorkristenlamb.com/htdocs/wp-content/uploads/espresso/templates/
Event Espresso Gateway Path:
/home/www/whphx14/authorkristenlamb.com/htdocs/wp-content/uploads/espresso/gateways/
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Tony
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November 2, 2021 at 8:12 am
Hi there,
I assume you are using the PayPal standard payment method?
Do you have auto return enabled within you PayPal account?
https://eventespresso.com/wiki/paypal-standard-payment-gateway/#enable-auto-return
For users to show as finalized and trigger emails they must return to the thank you page after payment.
Are you set on sticking with PayPal?
The reason I ask is we deprecated PayPal standard in EE4 (I know your using EE3) due to how unreliable their IPN service can be. The same issues apply with EE3 as its the same integration but the alternative is to switch to using Stripe.
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wanaadmin
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November 2, 2021 at 11:28 am
Thank you, I’ll ask, but I thought they sent it through Stripe which is indeed enabled.
“For users to show as finalized and trigger emails they must return to the thank you page after payment.” –But we aren’t showing anyone even attempted to sign up. It wasn’t until the client contacted us and said they sent payment. There wasn’t anything at all in the dashboard, not even an attempted sign up. So we checked the “bank”, which is PP, and sure enough a payment was setting there. Nothing to alert us something was wrong?
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Tony
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November 2, 2021 at 11:52 am
Thank you, I’ll ask, but I thought they sent it through Stripe which is indeed enabled.
Huh? You’re using Stripe through PayPal?
Where do you see Stripe enabled? Can you add a screenshot:
https://eventespresso.com/wiki/troubleshooting-checklist/#screenshots
How did the user ‘send’ payment?
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wanaadmin
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November 2, 2021 at 3:29 pm
Try this: https://snipboard.io/AdIql2.jpg
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wanaadmin
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November 2, 2021 at 3:32 pm
and another, I see PP now: https://snipboard.io/Z5QrGI.jpg
Is it we need to get rid of that one?
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wanaadmin
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November 2, 2021 at 4:31 pm
Ok, after a good conversation with the President, and seeing what she was talking about with my eyes, we ran a series of tests, and yes PP failed a test purchase/registration. So we removed, and tested using only Stripe, everything registered and went through perfectly. Thanks!
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Tony
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November 2, 2021 at 4:39 pm
Awesome! I’m glad it worked for you using Stripe.
Something I did notice whilst viewing your screenshots is your using W3 Total Cache, checking on your site I can see its caching EE registrations pages which can also contribute to this.
You’ll need to exclude EE’s critical pages from caching, we have some info on this here:
https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/
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